上海招聘

职位描述：
Responsibility:
1.Support order customer service by printing shipping documents from SAP and prepare documents for L/C orders, contact related bank on L/C document verification or any issues
2.Serve as prime contact for order related activities for Momentive
3.Build and maintain business relationships with customers through multiple communication channels
4.Work with associates within his/her department and across the organization to achieve optimal customer satisfaction
5.Input new order request and manage modifications and cancellations for both manual and electronic orders communications
6.Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment
7.Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements
8.Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures
9.Facilitate actions between multiple departments to meet customer specific needs
10.Inform sales representatives of current customer activity and order statuses as appropriate
11.Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner
12.Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated
13.Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction
Cross-train and provide backup for other customer service team associates as required


Requirements:
1.Bachelors degree or equivalent combination of education and experience
2.Should have strong oral and written communication skills
3.Ability to work effectively in a fast paced, international, multicultural environment
4.Must posses strong organization skills & be very detail oriented with the ability to adapt to changing priorities
5.Customer oriented mind set
6.Ability to work well with others to accomplish common goals
7.Experience working with Microsoft Excel and Word
8.Must be fluent in English & “List any other languages required for position”
9.SAP experience is a plus

Based in Waterford, New York, Momentive is a global leader in silicones and quartz and ceramics, with a 75-year heritage of being first to market with performance applications for major industries that support and improve everyday life. The company delivers science-based solutions by linking custom technology platforms to opportunities for customers.


Momentive materials are found in products that touch nearly every facet of modern living. At Momentive, we believe that leadership begins with integrity, ethics and environmentally sound operations. When you work for Momentive, you are partnering with a company that is not only focused on delivering value but on doing it in a safe, ethical and environmentally responsible manner.