上海 [切换城市] 上海招聘

Senior IT Technical Support Specialist

摩恩(上海)厨卫有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:建筑/建材/工程

职位信息

  • 发布日期:2017-11-30
  • 工作地点:上海-浦东新区
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 职位类别:网络管理(Helpdesk)  

职位描述

职位描述:
Specific Duties:
I. Planning & Administration
? Ensures all duties of this position are carried out according to safe work practices consistent with corporate policy. Emphasizes Employee Involvement and Teamwork, while acting as an Agent of Change, Leader and Coach in the I. S. Team.
? Institutes planning and control methodologies throughout the Department to improve customer satisfaction, employee productivity and product quality.
? Continually publishes and updates a composite project schedule that tracks the progress of all projects against estimates and plans.
? Implements and monitors Departmental standards and procedures.
? Continually analyzes new methodologies, and recommends the use of new technologies as appropriate.
? Establishes internal Department goals and works with management to develop programs to measure performance and achieve goals.
? Provides superior customer service to a large, user base.
? Consistently meets assignment target completion dates.
? Develops and/or reviews work plans, test plans, implementation plans, and contingency plans for a project, or specific components of a project.
? Participates in the development and maintenance of Information Services standards and procedures.
? Consistently is punctual for all meetings
? Consistently follows up and performs closure in a timely fashion with users, other I/S associates, and supervisors on the status and resolution of issues and questions.
? Performs other related duties and special projects as required.

II. Knowledge, skills, and abilities:
? Develops project plan by outlining steps required to complete a project and
 implementation schedule.
1. Reads and researches technical literature to determine benefits, capabilities, installation, requirements and procedures.

2. Analyzes effect of products memory utilization, peripheral storage availability, interface with other system software products and other operating system parameters.

3. Determines preferred options and priority of acceptance evaluation criteria.

4. Installs, supervises and/or conducts tests, and measures software performance.

5. Make recommendations and documents findings as necessary.

6. Identifies and resolves problems.

? Installs system software, updates and replacements using product specific installation methods and tools.

? Organizes, allocates, and supervises use of disk space for libraries, files, and common
work space.

? Designs, writes, and maintains common procedures, for desktop operating systems .

? Provides technical support services to computing center

? Monitors performance of system components through analysis of reports and/or on-line monitors.

? Detect, analyzes, and resolves problems in the operating environment.Moen Information Services,Job Description

? Runs hardware and software diagnostic procedures.

? Classifies problems as hardware, software, procedural, or resource (limitation/design).

? Coordinates resolution with management and vendor.

? Applies fixes to software or changes to procedures to solve problems.

? Works with application programming staff as required in developing optimum system solutions and debugging, and answering questions by evaluating system messages, dumps, and researching source code.

Education and experience:

Bachelor degree ;
Three or more years of relevant work experience preferably with an information services organization, serving as Desktop/Server support.

Environment:

Similar to like positions in major, multi-plant manufacturing or service organizations.

职能类别: 网络管理(Helpdesk)

公司介绍

摩恩中国

回顾摩恩
1937年,美国摩恩公司的创始人艾尔·摩恩还在大学里攻读机械工程。 一天他在调节旧式双把手龙头的水温时不慎烫伤了手,一瞬间,智慧的灵感被激发了。 于是,一种能将冷热水同时混合送入单一水嘴的单把手水龙头问世了。

今天,在世界各地,无数的水龙头都应用了摩恩先生这一***的专利,他的发明给人们的生活带来了极大的方便。因此,人们把摩恩和他的水龙头与爱迪生和他的电灯、贝尔和他的电话相提并论。 人们感谢艾尔 摩恩先生他那无与伦比的使世界水龙头和世界水暖器材工业发生革命性变化的伟大发明。 国际著名的《FORTUNE》杂志将摩恩水龙头列为“二十世纪美国100项***产品之一”,并指出“生产这个超级产品的公司一旦出现,世界就在他的脚下,他的竞争对手将望尘莫及”。历史性的发明、现代水龙头业的里程碑。
 

摩恩龙头畅销世界
美国摩恩公司Moen Inc. 是当今全球著名的高级水龙头,厨盆,卫浴五金配件的专业制造公司之一,是世界著名的跨国公司—— 富俊公司Fortune Brands Inc. 的全资子公司。 在美国,摩恩拥有三家水龙头专业工厂,四家各类水管配件工厂及一家厨盆专业生产厂, 这些工厂在美国均处于所在行业的领导地位。 摩恩公司水龙头的日产量高达8万只。

摩恩的系列产品种类齐全,适应于各种场所的需要,广泛应用于中高档住宅、高级酒店、别墅、公寓、商务办公楼及各类公用建筑。 在美国本土及加拿大地区的水暖器材行业和普通居民中,摩恩产品妇孺皆知,摩恩(Moen) 亦是整个北美洲知名度和社会公众指明购买率很高的品牌。在世界上,摩恩产品以其精湛的技术,先进的工艺,完美的售后服务而倍受世界各地用户的偏爱,并享有极高的声誉。
 
摩恩公司在中国
摩恩公司于1994年进入中国市场,并在上海外高桥保税区建立了***个销售公司。 随后的几年时间里,美国摩恩公司先后在上海、北京、广州和重庆建立了办事处,其销售网络已经覆盖了中国180多个城市。

1996年,摩恩公司在中国成立了采用全球先进生产管理和制造工艺的合资工厂,这表明了摩恩公司对中国市场的信心与摩恩在中国长期发展的决心。

与此同时,摩恩公司在中国的所有工厂都通过了ISO9001质量体系认证和ISO14001环境体系认证。

依靠对用户、分销商、代理商以及业内专业人士需求的深刻理解和全体员工的共同努力,美国摩恩公司已经成为中国厨卫水暖设备行业的领军人物之一,并且建立起了强大的销售网络和完善的售后服务体系。 公司的业务正在飞速发展,产品也深受用户喜爱。

联系方式

  • 公司地址:上海市浦东新区浦电路360号陆家嘴投资大厦8楼 (邮编:200122)
  • 电话:13817818865