IT Service Desk lead/supervisor
大连天立软件有限公司
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：计算机软件
职位信息
- 发布日期：2017-11-25
- 工作地点：上海-黄浦区
- 工作经验：8-9年经验
- 学历要求：本科
- 语言要求：英语精通
- 职位月薪：1-1.5万/月
- 职位类别：技术支持/维护经理
职位描述
职位描述：
Technology Services Management
Responsibility:
? Facilitate new and existing projects transition from onshore to delivery centers
? Consultancy on IT infrastructure for building robust setup with reduce costs for projects
? L3 escalation point for any IT Services
? Client interactions for IT infrastructure support and facilitation
? Project transition across facilities
? Service reporting / review with the identified leads of the business group
? Responsible for RCAs (Root Cause Analysis) evaluation with businesses on major outages within delivery centers
? Managing BCP( business continuity planning) for engagements for IT infra perspective
? Key role played in driving certifications like ISO 20K, SAS 70 etc.
? Running CRP (cost reductions planning) initiatives and reporting to business leadership
? Instrumental in various initiatives and implemented best practices for Offshore Delivery Centre
? Driving CSAT(Customer satisfaction) actionable across projects
? Focus on the DCN center Network technology design & operation related work
? Develop and implement detailed Network technology designs, budgets of mmaterials for new facilities and/or facility expansions
? Resolve detailed technical Network operational issues and other network connectivity issues that have been escalated to the network team; Diagnose and resolve the LAN/WAN/Firewall problem in a timely fashion, including being on call during non-office hour in case of network emergency that may arise. These emergencies may require coordinating and close working with Telecom vendor, equipment vendor, GNOC (Global Network Operation Center). Issue/problem must be addressed timely with resolution to ensure 99.9% uptime of the network
? Handle network related Change management and ensure all changes are under standard procedure and controlling
? Work with GNOC or other global function teams for network global/regional policy, architecture, standard deployment
? Help clients by providing technical consulting services. Give recommendation or bring forward technical solution upon specific requirements from project or clients
Technology Services Management
Responsibility:
? Facilitate new and existing projects transition from onshore to delivery centers
? Consultancy on IT infrastructure for building robust setup with reduce costs for projects
? L3 escalation point for any IT Services
? Client interactions for IT infrastructure support and facilitation
? Project transition across facilities
? Service reporting / review with the identified leads of the business group
? Responsible for RCAs (Root Cause Analysis) evaluation with businesses on major outages within delivery centers
? Managing BCP( business continuity planning) for engagements for IT infra perspective
? Key role played in driving certifications like ISO 20K, SAS 70 etc.
? Running CRP (cost reductions planning) initiatives and reporting to business leadership
? Instrumental in various initiatives and implemented best practices for Offshore Delivery Centre
? Driving CSAT(Customer satisfaction) actionable across projects
? Focus on the DCN center Network technology design & operation related work
? Develop and implement detailed Network technology designs, budgets of mmaterials for new facilities and/or facility expansions
? Resolve detailed technical Network operational issues and other network connectivity issues that have been escalated to the network team; Diagnose and resolve the LAN/WAN/Firewall problem in a timely fashion, including being on call during non-office hour in case of network emergency that may arise. These emergencies may require coordinating and close working with Telecom vendor, equipment vendor, GNOC (Global Network Operation Center). Issue/problem must be addressed timely with resolution to ensure 99.9% uptime of the network
? Handle network related Change management and ensure all changes are under standard procedure and controlling
? Work with GNOC or other global function teams for network global/regional policy, architecture, standard deployment
? Help clients by providing technical consulting services. Give recommendation or bring forward technical solution upon specific requirements from project or clients
职能类别： 技术支持/维护经理
公司介绍
天立集团是中国领先的专业IT服务商，员工总人数超过500人。天立集团总部位于深圳，在大连、上海、武汉、成都都设有分支机构。大连天立软件有限公司和大连天立人力资源有限公司是天立集团在大连的分支机构。天立软件有着经验丰富的的管理团队，强大的技术和资源管理系统。对行业的深入了解、优秀的人才储备以及良好的客户关系，奠定了大连天立软件在本地服务市场的优势地位。天立软件专注于为金融服务、石油电力、电信、物流、交通等行业提供IT服务，使telisoft成为行业优秀的IT解决方案和服务供应商。