上海招聘

职位描述：
The Role:
 
The Payments team is here to ensure that Farfetch gives its customer a quick, easy and reliable experience when buying at Farfetch.
 
As part of a rapidly growing company with keys markets on every continent, the Payment Specialist will be an enthusiastic expert that drives the team forward to offer a world-class, multi-channel payment experience across the globe.
 
The Payments Specialist will support and improve the processes and experiences for customers in APAC countries through the customer payment lifecycle at Farfetch. The role supports both our end customer and our internal customers, and sits within the Payments team in the E-commerce Operations department.
 
 
What You’ll do:

? Work with the APAC Operations Manager and Global Payments Manager to create and deliver the Payments strategy for APAC countries
? Identify and deliver streams of work to improve our KPIs in the areas of authorization rates, conversion, cost, uptime and support
? Work closely with product teams on high complexity and impact projects throughout the product lifecycle
? Work with all departments to drive process improvements within the team and in interactions with Delivery, Fraud, Finance, Customer Service and Account Managers amongst others
? Work closely with Finance to assure all the deadlines are met regarding the monthly accounting processes
? Liaise with IT Security, Finance and Fraud teams amongst others to ensure all areas of payment processing are supported and remain compliant
? Manage and control operational processes such as allocating incurred cost to internal departments
? Manage day-to-day relationships with payment providers and internal stakeholders, ensuring expectations are clear and achievable
? Liaise with our external payment providers whenever necessary to resolve issues and queries in chargeback management and customer issues
? Keep up to speed with payments news, trends and regulations in APAC countries
? Work with the Global Payments Manager to share knowledge about payment methods in APAC countries

Besides, also support to execute daily tasks, incl.

? Achieve KPIs relating to supporting the order lifecycle like chargeback defense, refund management, and supporting queries from internal customers and stakeholders for Chinese payment methods
? Detect daily issues and support the tech team in resolving them


Who You Are:

? A professional with extremely strong understanding of the e-commerce payments industry and landscape, with multi-channel experience a plus
? 5 years of working experience with 1-3 years of relevant experience with e-commerce payment industry is mandatory
? A strategic thinker, a professional with deductive reasoning and with leadership skills
? Able to interpret complex data to identify opportunities and make decisions
? Able to thrive in a fast paced dynamic environment – we have no shortage of opportunities but limited time. You need to be able to effectively assess, prioritize, and execute
? A professional with commercial acumen, both in terms of how a business succeeds and in terms of payments pricing
? Able to lead and mentor
? A professional with proven collaboration skills
? A professional with excellent communication skills, both in day-to-day interactions and in more formal situations
? Knowledgeable of Excel
? Fluent in English and Mandarin

Farfetch Limited 是一个立足于时尚奢侈品行业的全球领先科技平台，旨在将品牌、买手与时尚爱好者紧密连结起来。 2007 年，出于对时尚的热爱，José Neves 先生创立 Farfetch，并于次年将其发布上线。作为一个全球时尚电商平台，我们与来自 50 多个国家的 1200 多个人气品牌、买手店以及商场紧密合作，精选优质时尚单品，送至 190 多个国家的顾客手中。让全球时尚爱好者足不出户，即可选购海量奢品，尽享一站式购物体验。

此外，Farfetch 还通过 Farfetch Platform Solutions 服务为企业客户提供电商和技术解决方案；旗下的伦敦时装精品零售商 Browns 和美国潮牌寄售交易平台 Stadium Goods 为消费者提供更多时尚奢侈品购物选择；New Guards 平台则助力孵化多个全球时尚品牌。Farfetch 还积极投入到创新研发当中，不仅推出增强零售项目 —— Store of the Future 未来商店，还为时尚奢侈品行业研发核心技术、策划商业方案和提供服务。