上海 [切换城市] 上海招聘

Library Service Engineer

北京仕邦达人力资源服务有限公司上海分公司

  • 公司规模:150-500人
  • 公司性质:民营公司
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2017-11-07
  • 工作地点:深圳
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:20-20万/年
  • 职位类别:其他  

职位描述

职位描述:
Primary Responsibilities:
1. Regional authoritative expert on technology aspects of platform functionality, markets, trends
2. Strive to be an EDS feature expert. Use the product(s) frequently and thoroughly. Gain continual
3. knowledge progression of the technology platform by participating in frequent internal technology
4. trainings and product strategy sessions.
5. Act as the EDS technology champion for your region. Stay abreast of industry and technology trends. Conduct market research and competitive intelligence.
6. Flow of feature enhancement requests from the field into Product Management and the SDLC process.
7. Pre-sales customer presentations and meetings, and RFIs/RFPs
8. Present EDS technology solutions as well as new releases and future features.
9. Conduct sales presentations, focus groups, and other consultative customer requirements gathering exercises via frequent web-based and on-site sessions.
RFI/RFP support.
1. Support the trial process and initial post-sales support/nurturing
2. Perform administration and configuration of customer interface profiles, and training when appropriate.
3. Library web site integration which may include Widget development (small snippets of HTML and JavaScript code), or use of the EBSCO API within custom web applications (e.g. PHP).
4. Troubleshoot customer specific issues (e.g. ILS integrations).
5. Assist the Customer Satisfaction team on key accounts.
Relationships
1. Establish strong relationships with regional Sales and customer support teams, as well as existing and prospective customers.
2. Customers’ tech gurus at key accounts.
3. Manage relationships with key regional technology partners and vendors, when necessary.
4. Create and manage Sales support tools
5. Build demos: EDS profiles, library web site integration samples, localized API app samples (e.g. PHP), widgets (e.g. HTML/JavaScript mini pages), etc.
6. Create PowerPoint presentations to convey technology concepts.
7. Author and assist with documentation to support the regional pre-sales process
8. Assist Customer Satisfaction/Success and Marketing with product marketing deliverables and authoring content for FAQs, Help, customer communications, and white papers.
9. Provide regular updates to Library Service Engineering management, keeping the flow of information and lines of communication open.

Requirements:
1. Minimum three (3) years of progressive experience in Consulting, Product Management, Sales or related field.
2. Minimum three (3) years of experience and excellence in presenting technology, Internet, or software application products to internal and external audiences and various levels of Management.
3. Minimum two (2) years experience with host products, Integrated Library Systems (ILS), Institutional Repositories, or other closely related web applications and/or library technology products.
4. B.S. in Computer Science, Library Science, or a related field.
5. Fluency in written and spoken English and Chinese.
6. Ability to travel approximately 50% within to regional and international locations: customer sites, conferences, and focus groups.
Preferred Qualifications:
1. Proficiency in HTML and JavaScript development.
2. Experience with portal software (e.g. VuFind, SharePoint) and programming with Application
3. Programming Interfaces (API) in a web application language (e.g. PHP, Ruby, Java, C#, ASP.Net).
4. Expertise in Integrated Library Systems (ILS) products and protocols (e.g. Z39.50, OpenURL, NCIP).
5. Experience with institutional repository software and standards (e.g. OAI-PMH).
6. Proficiency in large data file analysis (e.g. MARC, XML) and manipulation.
7. Ability to clearly and concisely communicate thoughts and ideas in person, over the telephone, and in written correspondence to small and large groups and to different management levels and departments within organizations.
8. Experience and strong technology skills in a variety of Internet technologies, with an ability to rapidly learn and adapt to new technology.
9. Ability to multi-task and work independently is critical, while maintaining team involvement and meeting deadlines and deliverables. Extremely organized, detail oriented, and accurate; with strong problem solving and analytical skills.
10. Previous experience with the interface usability habits of universities and research institutions’ various types of users such as students, researchers, faculty, and librarians.

职能类别: 其他

公司介绍

FA Talent 是外企德科FESCO Adecco旗下专注于人才选用与育留的专业品牌,致力于为企业提供高级人才甄选、招聘流程外包、人才发展与培训、海外人才服务以及校园服务等全方位人力资源解决方案,服务枢纽遍及上海、北京、广州、成都与苏州等各大城市。

北京外企德科人力资源服务上海有限公司(FESCO Adecco)是一家中外合资人力资源服务企业,由中国500强企业之一的北京外企人力资源服务有限公司(简称FESCO)与世界500强之一的人力资源服务集团Adecco(德科集团)合资成立。
外企德科为客户提供全方位的业务流程外包(BPO)、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。
合资后的FESCO Adecco整合了双方的客户资源,依托全球化的资源和服务平台,融合本土网络优势,业务范围扩大至全国。目前,FESCO Adecco 的全国服务人数超过60万名,服务客户近10,000家。

联系方式

  • Email:emma.zhang@fatalent.com
  • 公司地址:地址:span海淀科学院南路2号,融创资讯中心
  • 电话:18800291561