上海招聘

职位描述：
1.Job title 职位 : Customer Service Officer
Department 部门 : Demand & Supply Chain Management
Reports to汇报给 : Customer Service Supervisor

2.Knowledge and educational level知识和教育水平
- College or university graduate, or equivalent experience in DSCM/logistics related field
- Knowledge of SAP Order to Cash is preferred
- Good English both oral and written
- Good ERP & MS Office skill

3.Required level of experiences所需的工作经验
- At least 2 or more years of experience with multi-national enterprises in order processing, customer service management or logistics management



4.Purpose of the job 工作目的
According to meet customers’ on-time and in full needs, provide order to cash supports, to ensure transparent and efficient communication and successful and cost effective order fulfilment process.

5.Job Context工作关系

(1)Market characteristics :

1 Customer demands fluctuating and unpredictable, which are not only affected by local competitors, but also by the global market price.
2 Continuous business expansion leads to new strategy of supply chain management, 3rd party logistics companies is taking over primary service in scope of materials and inventory management, warehouse management and physical distribution.
3 Fierce competitions from domestic manufacturers result in high pressures on sales price; competition is no longer company to company, but supply chain to supply chain. Improved supply chain capacity is playing an increasingly important role than ever before to achieve business competitiveness in local and global environment
4 Customers focus more on new service patterns, in addition to traditional logistics and distribution. Local solution are promoted for global products such as E-commerce and toll manufacturing.
5 Acquisition of ONC, Martek and Jiangshan increase complexity of supply chain solution.
6 New global M&T site is built in Xinghuo site, which means DNP China will perform more important role globally.
7 Supply chain network turns to be industrialized, bringing in the emerging concepts of “seeing the whole” and “extended value chain” – create value of a product from raw materials into the arms of customer.
8 Market expands to Great China which includes Taiwan, Hong Kong and Macaw geographically.

(2)Technical characteristics :

1 Cross function communications through whole business process, e.g. sales and marketing team, production sites, quality control department, warehouse, and shared service team like sourcing and finance.
2 Deal with overseas affiliates is a plus due to business requirements.
3 Understand SAP knowledge is necessary to support business activities with DNP and new projects of other business units.
4 Need continuous learning of OTC and trading activity concepts following professional skills trends to deliver professional service to the company.

(3)Organization characteristics :

1 DSCM CS team contributes on distribution functions for all DNP China legal entities in local SAP system. Serving affiliates customers and also 3rd party customers through domestic and even global distribution networks, not only for domestic sales, but for all exportations covering Straight Vitamins produced in China, as well the resale products sourced from 3rd party suppliers in China.
2 DSCM CS team owns OTC processing to serve other DSM BG/BU in different system for DTC legal entities. Add complexity due to different business requirements and diversified operation procedures.

4.Job Content工作内容:

a) Key Areas of Accountability / Responsibility主要职责/责任
1. Perform distribution processing and fulfilment in close collaboration with related counterparts through efficient distribution network.
2. Coordinate and monitor the service providers for physical distributions to customers
to ensure accurate and timely arrangements.
3. Maintain surveillance of call-offs against contracts, delivery lead-times, pricing, MOV, item proposals and informs account management and customers
4. Handle customer complaints on responsible product lines, maintain CCR (Customer Complaint Report) system according to global requirements; and review CCR results on regular basis with responsible sales team.
5. Support other BG to solve activities regarding customer service functionality, like DFS PFX Plant, Dyneema, Savoury plant in Shanghai, and AGI plant in Guangzhou,
6. Perform quality control and SHE requirements in chain of demand supply to satisfy corporate environment of DSM :
7. Work with internal customers and cross functions to smooth the whole supply chain operations.

公司简介（中）：
帝斯曼在中国

荷兰皇家帝斯曼集团是一家以目标为导向，在全球范围内活跃于营养、健康和绿色生活的全球科学公司。帝斯曼不断推动经济繁荣、环境改善和社会进步，为所有利益相关方创造可持续的价值。帝斯曼为包括人类营养、动物营养、个人护理与香原料、医疗设备、绿色产品与应用以及新型移动性与连接性领域提供创新业务解决方案。帝斯曼及其关联公司约 23,000 名员工创造了约 100 亿欧元的年度净销售额。公司已在泛欧阿姆斯特丹交易所上市 (Euronext Amsterdam)。

帝斯曼早在1963年开始对华贸易，十几年前开始在华投资。帝斯曼中国地区总部和研发中心位于上海，目前在中国拥有共14个生产场地， 员工约3,000名。帝斯曼在中国业务正稳步增长，2009年在中国销售额约12亿美元。同时，帝斯曼也正一如既往地全方位融入中国的可持续发展事业。

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Bright Science. Brighter Living.
Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about 10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam.
DSM began trading with China in 1963 and established its first China sales office and first manufacturing facility in early 1990s. End markets include human and animal nutrition and health, personal care, pharmaceuticals, automotive, coatings and paint, electrics and electronics, life protection and housing. The company currently has 40 affiliates in China including 26 manufacturing sites and employs about 3,500 people. DSM China regional headquarters and China Science and Technology Center are located in Shanghai.
DSM’s business is growing healthily and steadily in China with revenue of USD1.7 billion in 2012. In line with DSM’s global vision, we advocate sustainability via the partnering with a high growth economy while internally we embrace diversity and localization of management to empower local talent. We strive to be an Employer of Choice and take pride in attracting, developing and retaining talent by enhancing a forward thinking working environment with a high-performance culture encouraging collaborative action.
Are you ready for a Bright and Positive journey with us? Please visit our website and check out the career opportunities with DSM China.