上海招聘

职位描述：
About the assignment
1. Receive the queries of internal employees by calls or emails and register the case accordingly in system, the main service area is India, Australia and other countries, including India HR Service hotline and dealing with Daily HR Service Related queries.
2. Receive the queries of external suppliers/vendors by calls or emails and register the case accordingly in system.
3. Solve the problems and provide the solutions/answers on 1st level (ASK SSC) according to the defined scope for ASK SSC in a defined time frame.
4. Assign the case to 2nd level support (Operational team) to ensure professional and timely response to co-workers.
5. Collecting the frequent asked questions and working on the standard answers.

About the profile
1. Fluent in oral and written English.
2. Service-minded attitude to solve the problems.
3. Proficiency in working in a Windows-based computer environment and with Microsoft Office.
4. Japanese/Korean/other languages are preferred.

宜家共享服务中心

我们的任务主要是为宜家在亚太地区的业务单位提供人力资源和财务领域的服务。我们承担了业务单位的事务性工作，使他们能够专注于自己的核心业务。我们通过这种方式为宜家节约成本。
我们的人力资源服务包括人事信息维护和薪资。我们的财务服务包括应付帐款、运营会计和员工报销。
我们每月处理超过13万份工资单，每年处理130多万张发票和9万多份员工的报销申请。我们为新店及新的业务国家提供共享服务，从而支持宜家未来的业务扩张。此外，我们还提供人力资源和财务相关的系统支持，目前服务覆盖中国、日本、韩国、印度、澳大利亚和瑞典。

我们的愿景：为大众创造更加美好的日常生活。

我们的经营理念：提供种类繁多、美观实用、老百姓买得起的家居用品。

我们的人才理念：为那些脚踏实地、诚实正直的人们提供发展机会，不仅是职业的发展，还有个人能力的发展。由此，我们将矢志不渝地共同创造更美好的日常生活，为我们的顾客，也为我们自己。