上海招聘

职位描述：
MAJOR FUNCTION 主要功能 :

The team leader’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous service. The team leader is accountable for sales and profit in his/her area.
作为一名部门督导要提升客人满意度，保证并提高整个部门环境的牢固性。强调员工满意度和其的自身价值的提高，有礼貌地服务。督导应有责任的分担部门的利润提升。

 
MAJOR RESPONSIBILITIES 責任概要 :

1. Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.
有责任承担部门的每天处于正常平稳的状态下，结合酒店框架
2. Actively support the Quality Improvement Process.
保证质量的提高
3. Assist in working toward positive financial results.
协助完成财务报表方面的工作
4. Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
结合当时实际营运情况安排工作
5. Assist in maintaining a highly motivated and well-trained staff.
协助并激励员工并对员工有良好的培训
 
SPECIFIC DUTIES 工作任務 :

OPERATIONS 执行
1. Open and close shift in accordance with the manager checklist.
每天按时上下班
2. Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
对于宾客的进行固定的反馈，并得知我们的不足之处
3. Train, maintain and enforce service standards in the outlet.
指导，保持并强调在部门中的服务标准
4. Properly execute revenue and check control procedures on shift.
适当地保证收益
5. Handle daily associate relations (i.e. scheduling, time adjustments).
处理日常员工事宜（列如：班次和时间调整）
6. Maintain a safe & sanitary work environment for all associate & guests.
保证员工和宾客处于安全及整洁的环境下
7. Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
采集并提高所有对于工作中有利的东西（例如：计划， 楼层分布图， 预定和检查）
8. Find solutions for problems such as call outs, last minute orderings, or any other daily problems that may arise.
给这些存在的问题找到最合适的答案：拨出的电话， 最后一刻的下单或是其他一些日常间经常出现的问题
9. Be on the floor during the shift and assist to ensure guests are satisfied.
确保在当班期间在楼层并使客人满意
10. Ensure that only a quality product is served.
确保只服务有安全保障的食物
11. Ensure all side work is done on a daily basis.
确保今日事今日毕
12. Maintain proper associate uniform standards.
维护员工制服符合标准
13. Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
通过有序工作和检查等,来实现有效的修理和维护
14. Understand & teach empowerment principles to ensure guest satisfaction.
懂得和教导授权原则来确保客人满意
15. Exercise station rotation to ensure stations are distributed fairly.
岗位轮换以确保岗位分配公平
16. Be aware of all Incentive programs and the correct accounting procedures pertaining to them.
要意识到提成和正确的记账归属于他们
17. Stock ordering. Basic hygiene, Food preparation.
储存预订,基本卫生,食物准备
18. Maximising sales & profits.
最大限度销售和创利
19. Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
最重要的是,以身作则以激励员工做得更佳

HUMAN RESOURCES 人力资源
1. Implement an effective training program for new and current
为新老员工实行有效的培训计划
2. Encourage problem solving by associates through proper training and empowerment.
适当的培训和授权后,鼓励员工自我解决问题
3. Establish effective communication with associates to gain their trust and respect.
与员工有效交流以获取他们的信任和尊重
4. Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
根据万豪福利待遇政策,保持公平和一致的奖惩制度

ADMINISTRATIVE 行政
1. Communicate directly and/or through the use of the logbook to next shift supervisor or manager.
与下一个班次主管或经理直接汇报或使用留言本
2. Identify and recommend incentive programs, new ideas, and methods of operation.
识别和推荐提成计划,管理的新想法和措施
3. Promote positive inter-department relations.
促进积极的部门内关系
4. Perform any reasonable request made of management which is not life threatening or against the law.
在不违反法律的情况下,满足任何合理的管理要求


JOB SPECIFICATION職位要求 :

Profile of Competency
工作能力: ？ Minimum of two years of food service or related hospitality management experience.
                        至少两年餐饮服务或相关服务业管理经验
？ Demonstrated leadership qualities.
                       具备领导才能
？ Demonstrated strong work ethic.
                      具备较强职业道德

Language 語言能力: ？ Demonstrated strong hospitality and communication skills. English proficiency is a plus.
                                                具备较强服务和交流技能.英文流利

Education 教育: ？ Minimum Vocational School
                                        职校技校以上

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
作为一家平等雇佣的雇主，万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。

作为亚太区***规模的万豪品牌旗舰酒店，上海雅居乐万豪酒店于2011年11月24日正式开业。傲立于繁华的城市中心，位于西藏中路，毗邻人民广场和人民公园，与各个***的文化、娱乐和购物场所近在咫尺。信步可至南京路步行街、人民公园和外滩以及人民广场地铁站（地铁1、2、8号线的交汇站）。

上海雅居乐万豪酒店拥有720间客房，在39层楼高的酒店里，宾客们还可以享受到来自5个不同餐厅的各式美味。酒店六楼设有一个豪华水疗中心，同时配备7个私密理疗室，让宾客们的身心得到放松和享受。酒店还提供25米长的室内游泳池，其中按摩池，蒸汽房和桑拿尽在设施齐全的健身房内，让宾客们荡漾在无限的愉悦和享受中。

我们将继续秉承万豪公司的核心文化，”照顾好我们的同事，同事便会照顾好我们的客人”。我们是谙熟待客之道的大师，并对此深感自豪。我们技艺娴熟，富于想象，为每位客人创造独特而难忘的体验。我们不懈追求卓越，恪守品牌创始人“以人为本”之训言，并将其升华为一门艺术。我们承诺将提供广阔的事业发展机会和全方位的培训系统，诚挚期待您的加入。

每周二下午14:00-16:00为酒店公开招聘日

联系电话：021-23129888-6605

电子邮箱：mhrs.shamc.hr@marriott.com

地址：上海市黄浦区西藏中路555号 人力资源部 （酒店B1员工通道进入）

Construction of the largest full-service Marriott-branded flagship hotel in Asia- Pacific, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Hotel City Centre boasts a premium downtown location and provides effortless access to the city’s finest cultural, entertainment and shopping attractions. Nanjing Road Pedestrian Street, People’s Park and the Bund, plus the People’s Square metro hub （connecting lines 1, 2 and 8） are all within close walking distance.

Besides 720 bedrooms, we offer our guests five different dining options varying from fine dining to alfresco inside the 39-storey sleek glass and steel structure. Level 6 includes a luxurious Spa focused on providing superior body and beauty rituals within seven treatment rooms. Fitness enthusiasts enjoy a 25 meter indoor swimming pool with Jacuzzi, Steam and Sauna as well as an extensive cardiovascular gymnasium.

The Brilliant Hosts of Marriott City Centre are devoted to play forward the company culture of Marriott International, "Take care of our associates; and our associates will take care of our guests.” We are proud masters of our craft. With skill and imagination, we create memorable experiences unique to each guest. Relentless in our pursuit of excellence, we live our Brand Founder’s words “put people first” and raise it to an art form. We are committed to providing you tremendous job opportunities and systematic training programs to strengthen your career development. Warmly welcome you to join us.