上海招聘

职位描述：
Job Title: Account Manager
Business Group/Unit 业务集团/单元: DHC 亲水胶体
Service Group/Unit服务集团/单元: Tongxiang, Zhejiang, China
Reports to汇报给: Marketing & Sales Director

The Challenge
? To assist Sales director, develop and execute marketing strategy, ensure order processing, and follow up with customers, to achieve sales target as stated in the strategic plans.
协助销售总监开拓并执行市场销售战略，确保订单顺利执行，维护好客户关系，以实现公司制订的销售目标。
? Customer relationship maintenance
？ It is required to keep close contact with existing customers and provide better services to them, on the other hand, to focus on new customers/projects developments to grasp more business opportunities.
方面要求保持和现有客户的密切联系并能提供更加优质的服务；另一方面要求我们更加关注新客户的开发来抓住更多的市场机遇。
? External & Internal Communication
？ External communication：
Contact distributors, end customers for order processing issues, give customer update info from time to time.
在订单执行过程中与代理商，终端客户保持密切的联系，时常更新信息给客户。
? Internal communication：
？ Keep good relationship with Production Dep, Application team, Quality team, Finance team, and all the other teams & employees related to sales.
与生产部门，应用团队，质量团队，财务部，以及其他与销售活动有关的团队和个人保持联系和沟通。

The Position
Key Areas of Accountability / Responsibility主要职责/责任
? Quotation, negotiation, and sales of products directly to customers or through distribution channel in a designated area, achieving the respective budget targets in volume and price.
为客户报价，与客户谈判并将产品直接销售给客户或在指定区域通过经销商渠道进行销售，以达到价格和量的销售预测。
? Serve as the major external interface, drive and assist new customer / business development
作为主要的对外界面，驱动并支持新客户/新业务开发
? To work as prime role to coordinate with distributors/customers for order processing issues
处理好代理商/客户关系，跟进订单处理的每一环节
? Engage customers and gain customer / market / product / application insights via interaction, assist sales director to collecting customer/marketing information, make investigation and analysis to ensure forecast and deliverables
密切关联客户，在同客户的互动中获取关于客户/市场/产品/应用的洞察，协助销售总监收集客户/市场方面信息并更新，调研并分析以保证销售预测的可靠性, 保证发货的及时性
? Gellan gum intelligence gathering and export data analysis
结冷胶市场情报收集和出口数据分析
? Handle customer complaint, including any potential complaints from customer and raise it timely处理客户投诉，包括潜在的客户投诉并及时解决，提高客户满意度
? To support and act on market events like exhibition, seminar, etc. by working with global team. 参加展会，研讨会等业内相关活动
? Knowledge of gellan gum production through training, self-learning, be able to answer customers some basic questions about the production
通过培训，自我学习等方式掌握产品相关基础知识，能够应对客户提出的产品方面的基础问题
? Internal document arrangement and tracing
内部文件整理和追溯
? Perform other tasks assigned by sales director
其他销售总监要求的工作

The Ideal
? Bachelor Degree or equivalent experience in administrative support and/or management
? Local vs regional support
? Number of business tools and systems utilized and/or maintained
? Prioritize the tasks for the daily operations
? Excellent computer operational skills
? Fluent English level with Speaking, Listening, Writing
? Cultural Awareness, Good communicative and social skills
? Excellent communication and interpersonal skills
? Customer & External Focus
? Negotiation Skills
? Planning & Organizing
? Flexibility
? Team Player / Engage People
? (Organizational) sensitivity
? Ability to perform under stress, Drive for results
? Initiative / Creativity
? Reliable 举报 分享

公司简介（中）：
帝斯曼在中国

荷兰皇家帝斯曼集团是一家以目标为导向，在全球范围内活跃于营养、健康和绿色生活的全球科学公司。帝斯曼不断推动经济繁荣、环境改善和社会进步，为所有利益相关方创造可持续的价值。帝斯曼为包括人类营养、动物营养、个人护理与香原料、医疗设备、绿色产品与应用以及新型移动性与连接性领域提供创新业务解决方案。帝斯曼及其关联公司约 23,000 名员工创造了约 100 亿欧元的年度净销售额。公司已在泛欧阿姆斯特丹交易所上市 (Euronext Amsterdam)。

帝斯曼早在1963年开始对华贸易，十几年前开始在华投资。帝斯曼中国地区总部和研发中心位于上海，目前在中国拥有共14个生产场地， 员工约3,000名。帝斯曼在中国业务正稳步增长，2009年在中国销售额约12亿美元。同时，帝斯曼也正一如既往地全方位融入中国的可持续发展事业。

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Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about 10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam.
DSM began trading with China in 1963 and established its first China sales office and first manufacturing facility in early 1990s. End markets include human and animal nutrition and health, personal care, pharmaceuticals, automotive, coatings and paint, electrics and electronics, life protection and housing. The company currently has 40 affiliates in China including 26 manufacturing sites and employs about 3,500 people. DSM China regional headquarters and China Science and Technology Center are located in Shanghai.
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