上海招聘

职位描述：
Responsibility:
1. Facilitate Service Level Agreement (SLA) compliance in all VAC’s within the region and avoid service penalties as applicable
2. Implementation and maintenance of Quality & Environment Management System across the given region. Ensure timely reporting of Client & Internal MIS, Ad hoc data/ information & analysis
3. Develop & sustain a culture of continuous improvement in the region through practices like Lean & Six sigma. Promote & implement best practices for all processes.
? Ensure reduction in complaints
? Ensure reduction in errors
4. Ensure on time reporting with accuracy by developing & implementing formats that ensure no errors
5. Ensuring successful roll out of all projects and processes.
6. Ensures on time roll out of automation requirement identified & carries out integration of reports
7. Conduct timely audit in the given region in order to check the accuracy & punctuality of reports
8. Research and come up with innovative solutions for Business improvement
9. Conduct necessary certifications for the given region.
10. Sharing best practices & Ensure standardization in process followed with in the region
11. Measure and improve all performance metric like TAT and Productivity in the region
12. Ensure Internal & external customer Satisfaction
13. Ensure development of self & team by enhancing skills & knowledge by way of trainings etc.
14. Should have complete knowledge & understanding of the methodology on the service level reporting & process
15. Analysis and improvement of Voice of Customer (VOC), Voice of Mission (VOM) and Complaint Data on on-going basis
16. Applying for awards for VFS Global of National & International recognition applicable to the region.
17. Analyze the audit and compliance metrics within the existing & new projects.
18. Provide information at different levels of the organization, regarding the audit activities and their impact on the business processes
19. Judicious use of natural resources
20. Shall adhere to environment health and safety policy/objectives and guidelines of the organization

Requirements:
Education: Minimum: Graduate or Global equivalent degree
                    Additional: Post graduate degree/MBA or global equivalent degree
Experience: 10 years of relevant experience
Knowledge and key skills:
? Green Belt Trainer Certified
? Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
? In-depth knowledge and understanding of systems and processes 举报 分享

VFS Global is a wholly-owned subsidiary of the Kuoni Group, a public-listed company headquartered in Zurich, Switzerland. It is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgemental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.

With 1986 Application Centres and operations in 123 countries across five continents, VFS Global serves the interests of 50 client governments. The company has successfully processed over 115 million applications since its inception in 2001.

For more information about VFS, please click into below links:
 
http://www.kuoni.com/group/emerging-markets-specialists-division/vfs-global
 
www.vfsglobal.com