上海招聘

职位描述：

The Mission
The Sales and Service Division (SSD) of FEI is charged with selling and servicing FEI products in geographical territories worldwide. The SSD Organization serves as the primary FEI contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.
The Position
The Field Service Engineer is responsible for performing the on site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of FEI systems and their associated options.
Responsibilities and deliverables include:
Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various FEI system documentation
Provide input for various reports including identifying and isolating unique problems with system
Act as a subject expert and resource for training
The Requirements
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
The successful candidate will possess the following combination of education and experience:
Typically requires a University degree or equivalent experience in electronic system troubleshooting
Typically requires 2-7 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
Experience troubleshooting and repairing ultra high vacuum and high voltage systems is highly desired.
Ability to deal effectively with customers
Excellent interpersonal communication skills
Proven ability to troubleshooting complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Familiar with UHV phenomenon and technology

工作地点：北京

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FEI 是一家生产、经营多种科学仪器的业内领先企业。 其产品包括电子和离子束显微镜，以及 可满足多个行业纳米尺度应用的相关产品，这些行业横跨： 工业和理论 材料研究、生命科学、半导体、数据存储、自然资源 等等诸多领域。
凭借过去 60 年的技术创新历史和业内领导地位， FEI 成为了透射电子显微镜 (TEM)、 扫描电子显微镜 (SEM)、整合了 SEM 与聚焦离子束 (FIB) 的 DualBeam 仪器和 用于精密高速切割与加工的专用聚焦离子束仪器的 性能标准。 FEI 成像系统在三维 表征、分析和修改/原型设计领域实现了 亚埃（埃：十分之一纳米）级分辨率。
FEI NanoPorts 在东京、美国俄勒冈州波特兰、荷兰埃因霍温 和中国上海均有设点，它们都是卓越中心。在这里，众多科学家、研究者以及工程师 都可在 FEI 应用专家的直接帮助下 体验世界级显微 分辨率。 本公司有近 1800 名员工，已在全球超过 50 个国家或地区开展了 销售和服务业务。

公司主页：www.fei.com

FEI Company is a leading supplier of “Tools for Nanotechnology”. We develop and manufacture tools that enable research, development and manufacture of Nanoscale features by helping our customers understand their three-dimensional structures. We serve the semiconductor, data storage, structural biology and industrial markets.
  where decreasing feature sizes drive the need for our structural process technology solutions. Our solutions are
based on a combination of patented and proprietary technologies that provide industry-leading capabilities to view, measure, analyze, and modify physical structures at atomic, or nanometer scale resolutions.
   FEI helps the world of nanotechnology develop products faster, control manufacturing processes better, and
understand the structures of complex substances. FEI Company is a publicly traded on NASDAQ under FEIC.
with approximately 1,700 employees worldwide.