上海招聘

Job Description: The candidate will be required to deliver a high standard of technical support direct to our customers and via our channel partners. The right person must be a very strong communicator, dedicated to providing a high level of telephone support. This position is based in the EMC Support Centre in Shanghai, China. A successful candidate will become part of a new team of 5 Engineers.


Candidate Requirements:

Candidate should be an experienced, competent technical support professional with knowledge in the following areas:-

? Good Unix knowledge, ideally with experience of Solaris and Linux
? Strong Windows 2003 and above knowledge and experience
? Good Networking skills - Routers, Firewalls and VPN's
? Good Database and SQL skills
? Good TCP/IP protocols and operation experience.
? Knowledge of LDAP and Directory Servers - Microsoft Active Directory, SunOne
? Knowledge of Web Servers, Microsoft IIS, SunOne and Apache
? Knowledge of web application servers - Jrun, BEA, WebLogic
? Fluent English and good English writing skills is required in this position.

Character Skills should include the following:-

? Competent, self motivated and self starting
? Ability to take on new challenges and learn new technologies
? A logical mind with excellent problem solving skills.
? Excellent communications skills
? Enthusiastic and creative approach to work.
? Team worker and good humoured.
? A willingness to go the extra mile.

Responsibilities:
? Responsible for providing 1st/2nd level technical support to Customers, Field personnel and VARs that are experiencing computer system issues which include network security products
? Provide timely updates and progress reports to our customers and record them clearly in our case tracking system
? Escalate and explain problems with clarity to Senior and Advanced Technical Support Engineers.
? Keep their Manager and key personnel within RSA updated on outstanding and important issues
? Compose technical solutions, for inclusion into the corporate knowledge database.
? Make effective use of the existing Customer Services support databases and resources internally and externally. Search knowledge base for solutions to customer problems and utilise relevant solutions.
? Bring Customer reported problems to a resolution in a timely manner

Qualifications:
? Relevant Degree (Computer Science) or equivalent relevant experience. At least six above years of directly related industry experience.
? The ideal candidate will possess a minimum of two years supporting enterprise storage systems and a minimum of three years as a customer service support analyst in an open systems environment. Must demonstrate excellent customer service skills, including strong sense of urgency, tact and professionalism.
? Working knowledge of Network, Open Systems and Software. Familiarity with major software/hardware vendor support methodology/procedures. Must possess excellent research/technical skills.
Internal candidates should demonstrate specific knowledge of EMC products. Familiarity with Customer Service Technical Support environment is preferred.
About RSA Security
RSA Security Inc. helps organizations protect private information and manage the identities of people and applications accessing and exchanging that information. RSA Security's portfolio of solutions -- including identity & access management, secure mobile & remote access, secure enterprise access, secure transactions and consumer identity protection -- are all designed to provide the most seamless e-security experience in the market. Our strong reputation is built on our history of ingenuity, leadership, proven technologies and our more than 16,000 customers around the globe. Together with more than 1,000 technology and integration partners, RSA Security inspires confidence in everyone to experience the power and promise of the Internet. For more information, please visit www.rsasecurity.com.
NOTE: RSA is a registered trademark or trademark of RSA Security Inc. in the United States and/or other countries.

emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。　　全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。

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