上海招聘

Description

DCD (Data Computing Division) within EMC Corp. is built on top of Greenplum analytics database platform and it is aim to take Business Intelligence to a new level by providing best-in-class data warehousing solutions that utilize open source software and leverage the power of commodity, general-purpose hardware. Our solutions allow decision makers to quickly and affordably perform complex analysis of terabytes of data to accelerate and improve business decisions. Greenplum's breakthrough products are poised to revolutionize the way enterprises use Business Intelligence to gain key competitive advantages in the marketplace.

DCD is seeking Technical Support Engineers to field Customer questions and issues on the Greenplum Database software suite (DB, tools, and 3rd party connectors), and Data Warehouse Appliance hardware, OS, file system and networking. These are key positions for the ongoing success of Greenplum and have a direct impact on our ability to up sell and use existing customers as reference for new customer acquisitions.

Job duties include:

• Troubleshooting database, hardware, OS, networking from Customers and internal departments (Professional Services, Systems Engineering, Platform Engineering)
• Create product bulletins and maintain an up to date Knowledge Base by contributing new content throughout product life cycle.
• Contribute to our support and customer success by taking initiatives to improve process, team work, and/or any other area that would improve overall team productivity.
• Handle stressful situations effectively and escalate as appropriate.
• Assist with any other initiatives as needed (testing new product features, proactive support).

Education and Experience Requirements:

• Experience with end-user Reporting/ETL tools (BO, Cognos, Informatica, Microstrategy etc) and large-scale data warehousing
• Experience in systems administration (Solaris/Unix/Linux)
• Strong knowledge in networking
• Strong knowledge in hardware
• Knowledge of databases, SQL, Oracle, etc.
• Scripting skills in Bash, Perl, Python or MapReduce-a plus.
• Experience with MPP databases (Teradata, Netezza/Greenplum) or PostgreSQL is a plus.
• Must have prior experience in customer-facing consulting or support / call center skills.
• Must have exceptional customer service and customer advocacy skills
• Must have excellent verbal and written communication skills
• Must be able to follow a process flow and handle calls per procedures.

emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。　　全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。

了解更多信息，请进入emc全球页面http://www.emc.com