Solution Validation Specialist
EMC-易安信信息技术研发(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:计算机软件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期:2012-07-31
- 工作地点:上海-杨浦区
- 招聘人数:2
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:项目执行/协调人员 售前/售后技术支持工程师
职位描述
GENERAL SUMMARY
Provide technical guidance and solution design assistance in support of global BRS presales activities. This includes design and/or consultative review of existing architectures while driving architectural convergence, encouraging architectural excellence and consistency, and collaborating on new architectures within the team, product spaces and business unit. Provides technical and/or business consultative services during the pre-sales and/or post-sales cycle. Provides technical or business analytical direction and recommendations for specific product groups or business objectives in order to improve the total customer experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
?
? Align with account teams sales approach and sense of urgency while assisting sales teams and cross functional stakeholders in the planning and design of BRS solutions.
? Leverages the latest EMC BRS product and competitive product knowledge in BRS solution design and quality assurance activities
? Develops strong value add relationships spanning presales, engineering, delivery, leadership teams and cross functional stakeholders both within and across business units
? Leverages relationships to facilitate knowledge transfer to sales teams, customers, engineering and delivery
? Researches, comprehends, maintains and utilizes EMC and industry awareness in matching customers business requirements to EMC BRS solutions that meet and exceed customer expectations
? Champions improvements in product spaces based on metrics obtained providing presales consultation
? Drive presales efficiency by providing solution design guidance and repeatable solutions in the form of both custom and reference architectures
? Maintains a global repository of repeatable solutions
? Ensures effective coordination and communication between internal technical teams engaged to increase consultation value
? Ensures proposed solutions when implemented will address the requirements of the business applications they support
? Contributes to training curriculum and conference content and aids in the delivery of that content
? Presents business value and metrics to internal teams
? Provides key input to develop methodologies for evaluating current and future products within their practice
? Actively works to educate others on BRS design use cases, potential problems and resolutions. Responsible for sharing information and best practices with others. May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
? Proactively alerts Product Managers, Project Managers and sales team of potential problems based upon strong working knowledge of software/hardware compatibility and solution scalability within the context of the customer's environment
? Function as the lead technical expert in the pre-sales qualification and is responsible for the evaluation of the technical architectural design, strategies and plans that will be a delivered in the engagement.
? Performs other duties as assigned
Required Skills
? Must have excellent interpersonal and communication skills, including facilitation skills and relationship development skills with both technical and non-technical personnel
? Ability to clearly and concisely communicate (written and oral) technical information to both technical and non-technical audiences
? Must have experience sizing Backup and Recovery solutions
? Must possess a working knowledge of the principles of customer service backed by experience
? Understanding of EMC's portfolio and its value to the customer
? Strong industry knowledge inclusive of similar technologies offered by other storage and Backup/Recovery solution vendors
? Ability to collaborate, communicate, cooperate and work effectively in a diverse team environment
? Ability to see the big picture, conceptualize and document creative solutions
? Initiative to constantly seek and acquire knowledge of emerging technologies
? Experience evaluating customer requirements and working collaboratively in the development of solutions that lead to revenue
? Relevant experience in the design, administration, installation, and support of Backup and Recovery solutions that span multiple locations
Qualifications:
? Bachelors Degree in computer science, related field of study or equivalent industry experience
? 4+ years experience in an industry related and job relevant consulting role
? Advanced level experience with NetWorker, Avamar, Data Domain, HomeBase and DPA
? Experience implementing, maintaining and protecting multiple business critical messaging and database application environments
? BRS product certification strongly desired
Technology consultant level experience strongly considered
Provide technical guidance and solution design assistance in support of global BRS presales activities. This includes design and/or consultative review of existing architectures while driving architectural convergence, encouraging architectural excellence and consistency, and collaborating on new architectures within the team, product spaces and business unit. Provides technical and/or business consultative services during the pre-sales and/or post-sales cycle. Provides technical or business analytical direction and recommendations for specific product groups or business objectives in order to improve the total customer experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
?
? Align with account teams sales approach and sense of urgency while assisting sales teams and cross functional stakeholders in the planning and design of BRS solutions.
? Leverages the latest EMC BRS product and competitive product knowledge in BRS solution design and quality assurance activities
? Develops strong value add relationships spanning presales, engineering, delivery, leadership teams and cross functional stakeholders both within and across business units
? Leverages relationships to facilitate knowledge transfer to sales teams, customers, engineering and delivery
? Researches, comprehends, maintains and utilizes EMC and industry awareness in matching customers business requirements to EMC BRS solutions that meet and exceed customer expectations
? Champions improvements in product spaces based on metrics obtained providing presales consultation
? Drive presales efficiency by providing solution design guidance and repeatable solutions in the form of both custom and reference architectures
? Maintains a global repository of repeatable solutions
? Ensures effective coordination and communication between internal technical teams engaged to increase consultation value
? Ensures proposed solutions when implemented will address the requirements of the business applications they support
? Contributes to training curriculum and conference content and aids in the delivery of that content
? Presents business value and metrics to internal teams
? Provides key input to develop methodologies for evaluating current and future products within their practice
? Actively works to educate others on BRS design use cases, potential problems and resolutions. Responsible for sharing information and best practices with others. May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
? Proactively alerts Product Managers, Project Managers and sales team of potential problems based upon strong working knowledge of software/hardware compatibility and solution scalability within the context of the customer's environment
? Function as the lead technical expert in the pre-sales qualification and is responsible for the evaluation of the technical architectural design, strategies and plans that will be a delivered in the engagement.
? Performs other duties as assigned
Required Skills
? Must have excellent interpersonal and communication skills, including facilitation skills and relationship development skills with both technical and non-technical personnel
? Ability to clearly and concisely communicate (written and oral) technical information to both technical and non-technical audiences
? Must have experience sizing Backup and Recovery solutions
? Must possess a working knowledge of the principles of customer service backed by experience
? Understanding of EMC's portfolio and its value to the customer
? Strong industry knowledge inclusive of similar technologies offered by other storage and Backup/Recovery solution vendors
? Ability to collaborate, communicate, cooperate and work effectively in a diverse team environment
? Ability to see the big picture, conceptualize and document creative solutions
? Initiative to constantly seek and acquire knowledge of emerging technologies
? Experience evaluating customer requirements and working collaboratively in the development of solutions that lead to revenue
? Relevant experience in the design, administration, installation, and support of Backup and Recovery solutions that span multiple locations
Qualifications:
? Bachelors Degree in computer science, related field of study or equivalent industry experience
? 4+ years experience in an industry related and job relevant consulting role
? Advanced level experience with NetWorker, Avamar, Data Domain, HomeBase and DPA
? Experience implementing, maintaining and protecting multiple business critical messaging and database application environments
? BRS product certification strongly desired
Technology consultant level experience strongly considered
公司介绍
emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商,是全球最大的企业存储设备和软件提供商,也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一,emc公司连续四年营收保持两位数增长,2007年全球研发投入高达14亿美元,致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成,位于上海和北京,主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能,为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近,在全世界五十多个国家设有办公室,员工35000余人。emc的研发网络遍布三大洲,在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起,组成了emc在全球的三大卓越研发中心,并且是其中增长最快的。2008年,emc 高级技术支持中心落户中国研发中心,支持中心为全球客户提供24*7的技术支持。同年,emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发,销售,技术支持在内的团队,将帮助更多客户保护,管理和丰富自己的个人信息。
emc中国研发中心的使命是:建设世界一流的研发中心,成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇:
emc公司为员工提供业界领先的全面福利竞争优势与工作便利,能够***满足您和您的家庭,包括您的丈夫或妻子以及孩子的需要。 全面的福利及薪酬体系:基本工资、季度奖金、股票计划(股票购买、股票期权)、国家规定的各种社会保险、住房基金、商业保险(人身及意外伤害保险、补充医疗保险)、带薪假期。
了解更多信息,请进入emc全球页面http://www.emc.com
emc中国研发中心于2006年11月2日正式落成,位于上海和北京,主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能,为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近,在全世界五十多个国家设有办公室,员工35000余人。emc的研发网络遍布三大洲,在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起,组成了emc在全球的三大卓越研发中心,并且是其中增长最快的。2008年,emc 高级技术支持中心落户中国研发中心,支持中心为全球客户提供24*7的技术支持。同年,emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发,销售,技术支持在内的团队,将帮助更多客户保护,管理和丰富自己的个人信息。
emc中国研发中心的使命是:建设世界一流的研发中心,成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇:
emc公司为员工提供业界领先的全面福利竞争优势与工作便利,能够***满足您和您的家庭,包括您的丈夫或妻子以及孩子的需要。 全面的福利及薪酬体系:基本工资、季度奖金、股票计划(股票购买、股票期权)、国家规定的各种社会保险、住房基金、商业保险(人身及意外伤害保险、补充医疗保险)、带薪假期。
了解更多信息,请进入emc全球页面http://www.emc.com
联系方式
- Email:scott.gu@dell.com
- 公司地址:上班地址:清华科技园