上海招聘

职位描述：
Basic Purpose and Objective of the position:
This position will be responsible to conduct services and build relations to all cast members who living in the cast dormitory.
              该职位将服务于所有居住在迪士尼演职人员生活区的住户们。

Duties and Responsibilities:
- 每日对客户服务反馈，评价及监督的跟进。履行上级经理在运营区域分配的额外工作和责任
Day to day follow up- Guest services comments, influence and oversight. Emulates all duties and responsibilities of the AM while offering the following additional contributions to the operating area:
- 与物业管理，安保，前线演职人员，其他部门的同事沟通，作为日常运营的联系窗口。
Interfaces with Property management, security, front-line Cast Members, peers in other lines of business and serve as the point-of-contact for day-to-day operations.
- 处理冲突，解决争端，参与人力资源部门和其他与住户有交集的部门。
Engaged in conflict and dispute resolution, HR and other sensitive interactions with Residents.
- 按要求进行任务管理；与同事和合作伙伴一起有效评估现状/需求、汇总和分析调查结果，有效的沟通/策略，挖掘重要常见问题的解决方式，同时运用适当的沟通方式来完成任务目标。
Task manage as requested; work effectively with teammates and partners to assess the situation/need, compile and analyze research, outline an effective communication approach/strategy, develop key messages and FAQs, as well as use appropriate communication tactics and vehicles to achieve plan goals.
- 主动与团队保持合作，建立并实施国际化合作方式，必要时获得适当的支持/引进。
Partner with the Cast Housing team to maintain awareness of initiatives; develop and implement global engagement strategies and gain appropriate support/buy-in when needed
- 与安保、安全团队、内部传讯团队合作进行危机处理传讯工作。
Partner with Security, Safety team, internal communication team on the crisis communication.
- 管理宿舍大、小型活动及号召，例如新入住欢迎会。
Manage Housing events, activities and initiatives, such as arrivals events.
- 维护DORMS（系统）传讯模块（如有），包括传讯内容、传讯模板、传讯流程和审批要求。
Maintain DORMS communication module (if any), including content, templates, processes and approvals.
- May need to inform law enforcement, media relations and HR depending on the nature of the incidents.
必要时会需要向执法机关，媒体和人力资源阐明突发事故的性质。


资格要求Required Qualifications
- 有顾客服务运营经验及技巧
Demonstrated operational Guest service experience and Guest service skills
- 有较强的语言、写作、编辑和沟通技能
Demonstrated strong verbal and written, editing and communication skills
- 有快速解决冲突和变化管理能力
Demonstrated ability to deal effectively with conflict and change management
- 有处理机密信息及在危机或者紧急情况的压力下工作的能力
Proven ability to handle confidential information and work well under pressure in crisis or emergency situations
- 能在团队工作环境中表现高效工作能力
Proven ability to function effectively in a team environment
- 有挖掘他人特长的热情
Demonstrated passion for developing others
- 有较强的合作精神、计算机水平、组织能力和决策能力
Proven strong partnering, networking, organizational, and decision-making skills
- 有较强的组织能力、多任务工作及时间管理并同时注意细节的能力
Demonstrated strong organization, multi-tasking and time management skills with attention to detail
- 有解决问题及决策的能力
Demonstrated problem solving and decision making skills
- 有跟进问题处理的能力
Demonstrated follow-through skills
- 有较强的人际交往及合作能力
Demonstrated strong inter-personal and partnership skills
- 能专注持续发展和领导基础
Demonstrated focus on continuous improvement and Leadership Basics
- 可接受弹性工作时间安排，包括晚间、周末班、变动的排班时间及节假日
Ability to be flexible with work schedule, including evenings, weekends, variable shifts, and holidays
- 有自主管理多任务优先级及在截止期限完成工作的能力
Take initiative to analyze all tasks and manage task priority, the ability to complete the task within deadline 举报 分享

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.