上海招聘

职位描述：
一．工作综述（General description）
Relying on experience and judgment as well as pre-established procedure and instructions to identify, analysis research and resolve technical problems presented through Level I, II and III (when possible)
Work closely with various Brady Shared Services team to ensure timely and effective incident resolutions are delivered.
Maintain regular monitoring and carry out pro-active actions to ensure Brady’s APAC sites (excluding Bangalore) are always operational.
Provide insights and work hand in hand with the Global IT Helpdesk team to ensure that all Helpdesk strategies, initiatives and improvement are able to be executed at the highest level.
Perform various IT Network and System administrative tasks assigned.
Provide or assist on-site support at local residing site if necessary.

二．工作职责（Responsibilities）
1 Ability to identify hardware problems and determine the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures.
2 Report all recurring problems that aren't being resolved effectively to appropriate network engineer to initiate prevention procedures & update documentation accordingly.
3 Maintain awareness of related IT programs and projects to ensure that common goals and objectives are met.
4 Escalates problems &/or issues to the Subject Matter Expert (SME) or department manager, as appropriate.
5 Meets all service performance operational goals as defined by the department for
- Number of tickets processed daily
- Response time via phone and email, on-site visit, callbacks, escalations, etc.
work hours
- Maintains & protects company assets the proactive planning, reporting and
execution of infrastructure growth for Asia Pacific sites.
6 Consistently uses and promotes IT standards including security standards
7 Pro-actively follows-up and addresses recurring system problems to improve and support system integrity.
8 Support/maintenance APAC client protection system
9 Assign L2 support to define project scope and objectives, along with the applicable detailed work plans, schedules, project estimates, and resource plans for APAC
10 Work independently with APAC users to understand requirements and design and estimate solutions.

三．所需资格条件（Qualifications）
1 At least 2 to 3 years previous work experience with user support, network and system environment.
2 Good working knowledge of Microsoft operating systems and applications
3 Strong troubleshooting and problem analytical skills
4 Ability and desire to provide excellent customer-service to Brady users.
5 Requires excellent oral and written communications skills, initiative and assertiveness
6 Ability to work independently and in a dynamic environment.
7 Able to train groups of staff or customer users.
8 Self-motivated, detail oriented and good inter-personal skills.
9 Good level of written and spoken English and Chinese appropriate to the context and audience.

1、Education : Diploma or above
2、Major: Computer Science, Computer Studies, Network, Systems or related

Competence
1、 Customer oriented
2、 Integrity
3、 Patient
4、 Priority and time management
5、 Conflict management
6、 Quick learning 举报 分享

    贝迪是工业标识、精密模切加工及特殊用途胶带材料的全球领先者，设施管理安全标识及电力通讯标识的解决方案专家。为全球工业、商业、通信、公共设施、运输、计算机和数据存储等领域内300,000名客户提供配套服务。
    贝迪公司成立于1914年，总部设于美国威斯康星洲，1984年在美国纽约证券交易所正式上市，年销售额达10多亿美元，在全球40多个国家设有分支机构，8,000多名雇员。
    目前，贝迪公司在中国的无锡、北京、深圳、厦门地区总共有四家工厂，在上海浦东开发区设立了北亚区的总部及中国的物流中心，同时在广州、东莞、珠海、西安、沈阳等地设立了销售办事处。雇员人数约2500名左右。

招贤纳士
    随着公司规模、业务的不断扩大，我们诚挚邀请那些愿意接受工作挑战，具备自我激励、创新意识和团队精神的优秀人才加盟。我们将为优秀人才提供具有完善的福利、以及海外培训发展的机会。

有意应聘者请将注明应聘职位和工作地点的个人中英文简历发至公司招聘邮箱sh_recruit@bradycorp.com。