上海招聘

职位描述：
I . JOB INFORMATION/职位信息
Job title/ 岗位名称: Spa Supervisor 水疗主管
Reports to/直接主管: Spa Manager 水疗经理
Dept/Div/ 所属部门： Spa水疗
Job class/职级: Supervisor 主管级
Location/工作所在地: Shaoxing 绍兴
 II. JOB SUMMARY/ 职位综述:
Primary responsibility is to provide supervision, support, and direction to the spa staff in the daily operation of the Spa
提供监督，支持及引导员工，确保水疗每日的正常运营
III. JOB DIMENSION/职位范围
Key Relationship/主要工作关系:
Internal对内：
Report to spa manager
直接对水疗经理汇报工作
Fully in charge of receptionist and attendant daily operation
负责接待员和服务员的日常管理
External对外：
N/A
IV. KEY ACCOUNTABILITIES/主要工作职责
1) Oversee the daily operation of the Spa to include:
    监督水疗每日运营包括：
   a) Arrival/Departure process of Spa Room/Suite Guests
    顾客到达/离开水疗房间/套房
   b) Arrival/Departure of Spa Guests
    顾客到达/离开水疗
   c) Cleanliness of all areas
    所有区域的清洁
   d) Linen control
    布草管控
   e) Treatment product control
    护理产品管控
   f) Payroll (Maintain timecards and document late or absent employee)
    考勤（记录考勤表，迟到及缺勤）
   g) Scheduling
    时间安排
   h) Retail
    零售
2) Supervise Spa reservations to maximize daily revenues in accordance with budgetary guidelines.
    根据预算的指导方针管理Spa预定，使每天利润最大化
3) Staffing
    员工安置
   a) Ability to recruit and interview excellent candidates for final selection in coordination with the Human Resource department.
    有能力招聘及面试人选，并与人力资源部协调作最后选择
   b) Labor/Payroll control
    劳工/考勤管控
   c) Motivation of staff to perform at the highest abilities
 激励员工达以最大的能力完成任务
   d) Responsible for performance evaluations and disciplinary procedures
    负责绩效评估及纪律处分程序
4) Budget
    预算
   a) Daily/Weekly/Monthly monitoring of budget
    每日/每周/每月预算控制
   b) Assist in preparation of Daily/Weekly/Monthly reports
    协助准备每日/每周/每月报告
5) Meetings. Attend the following meeting in the absence of the Spa Massage:
    会议，水疗经理不在的情况下出席以下会议：
   a) Pre Shift Briefing
    班前例会
   b) Daily Recap
    每日总结要点
   c) Spa Employee Monthly Meeting
    水疗员工每月会议
   d) Other as directed by Spa Manager
    水疗经理的其它指示
6) Company Standards
    公司标准
   a) Maintain Company standards at all times
    不断完善公司标准
   b) Inform Spa Manager of any pertinent information
    传达水疗经理的所有相关信息
   c) Represent the company in a professional appropriate manner at all times
    时时表现专业的工作形象
7) Retail
    零售
   a) Coordinate and prepare the monthly order sheet
    整理及准备月订单
   b) Maintain daily and monthly inventories
    维持每日及每月库存
   c) Report any shrinkage immediately to the Spa Manager
    任何降价情况立即汇报财务总监
   d) Recommend retail enhancements based on customer requirements
    在顾客需求的基础上推销
8) Inventory
    库存
   a) Maintain Par stock of linen (Daily, weekly, monthly)
    保持布草储备标准量（每日、每周、每月）
   b) Maintain Par stock of product and supplies
    保持产品及供应品储备标准量
   c) Maintain Par stock of Retail products
    保持零售产品储备标准量
   d) Maintain Par stock of Employee Uniforms
    保持员工制服储备标准量
   e) Maintain Par stock of all Spa Operating Equipment(SOE)
    保持水疗运作设备的储备标准量
9) Ability to improve staff skills to prepare them for possible future promotions or transfers.
    有提高员工技能的能力，为他们将来提升及调动做准备
10) Ability to recommend and schedule various services for individuals or groups
    能够为个人或团体推荐及安排各种护理服务
11) Ability to focus attention to details
    能注意细节
12) Ability to prioritize, organize and follow up
    有合理分配，组织及跟踪能力
13) Ability to work in a team.
    有团队合作能
V.JOB SPECIFICATIONS/岗位任职要求
a. Knowledge
Typical Education Level/教育背景：
N/A 无
Relevant experience, knowledge and professional qualification / 相关经验专业知识资质：
Fluent English speaking
英文流利；
Fully understand about spa treatments.
具有按摩及美容方面的完备知识
At least 3 years Spa working experience
至少3年Spa行业工作经验
b. Skills and Attributes
Abilities, personal characteristics and competencies / 能力、个性特点和素质：
Dedication, strong sense of responsibility, healthy, good manners
爱岗敬业，责任心强，身体健康，举止大方；
Flexible, good service attitude, with sales skills
有较强的服务意识、应变能力和销售意识；
Be good at communicative, ability to coordinate and team work
具备良好的沟通和团队协调能力； 举报 分享

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