上海招聘

职位描述：
Position Summary
The position plays a key role in assisting the Information Technology Director on managing hotel systems installation processes, developing brand I.T. standards and by providing management with high quality and timely counsel as well as hotel pre-opening management. Assists in managing all corporate related IT matters (office support, helpdesk, IT infrastructure, net-working, application support & deployment, hardware sourcing and deployment security patches, data privacy and security), Assist IT Director to work on day-to-day tactical implementation of IT (corporate and field), especially contribute on the China Distribution Solution both for ongoing service of completed system, and implementation of new phases of the project.

Responsibilities
# Corporate Office Support
- Assists in managing all corporate related IT matters (office support, helpdesk, IT infrastructure, networking, application support & deployment, hardware sourcing and deployment security patches, data privacy and security)
- Assists on day-to-day tactical implementation of IT (corporate and field), especially contribute on the China Distribution Solution both for ongoing service of completed system and implementation of new phase of the project.
- Assists on maintaining CRS reservation platform (including Call Centre, Booking Engine, Website and TWI, etc.) to ensure it runs smoothly.
- Assist on regularly monitoring and checking the interface connectivity with each OTA channel and individual TWI hotels in CRS.
- Assist on maintaining the user accounts and permission to ensure all users and their permission are granted properly according to policy in CRS.
- Maintain and update IT relevant data on websites
- Assists IT Director on other issues as and when required.

# Hotel Support
- Assists IT Director in the day-to-day management of new hotel preopening and conversion processes.
- In charge of administration of Salesforce.com and ensures the IT works for all Managed and Direct Franchised preopening hotel and conversion projects are accurate and up to date.
- Manages and distributes key reports as required
- Prepares and distributes Red Flag reports prior to periodic project review meetings and follow up on each issue
- Update important corporate IT relevant instruction and national IT relevant information (including law and regulation) with managed and direct-franchised hotels when occur.
- Assist in task force deployments as and when required.

Skills & Qualification
- College degree, a degree in project management would be an advantage.
- At least 2-years working experience in related field, preferably with hospitality industry experience.
- Excellent communication skills, both in English & Chinese, spoken & written.
- Target oriented and process driven, flexible and committed to task achievement.
- Organized and methodical with strong sense of ownership and follow-up.
- Enthusiastic, confident, self-reliant and willing to go the extra mile.
- Microsoft Office literate. Outlook, Word and Excel are a minimum, PowerPoint and Project would be a plus.
- Knowledge of hotel systems (e.g. PMS, CRS, Accounting System, Procurement System, etc.) is required
- Knowledge of telephone/PABX and network switches (including maintenance and security) is required
- Knowledge of video conference installation and setup is required
- Knowledge of Salesforce or similar CRM tool would be a plus. 举报 分享

温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲超过80个国家，拥有约9,000家酒店和近790,000间客房，是值得信赖的酒店品牌特许经营商及酒店管理服务提供商，管理着超过400家酒店。单慷慨的温德姆奖赏计划是集团官方的客户忠诚度计划，于2015年、2016年及2017年连续三年荣获《美国新闻与世界报道》（U.S. News & World Report）"'Best Hotel Rewards Programs，为全球超过5,600万名会员在集团旗下上万间酒店、公寓及度假村提供兑换积分奖赏。更多信息可浏览*********************.