上海招聘

职位描述：
Job Responsibility:
？ Be responsible for the day-to-day management of customer orders according to the customer requirements and AMPLEXOR standards.
        Be working independently on customer service deliveries with the supervision of the Senior Service Manager:
？ Engagement and Service setup
？ Execution of service quality plan (SQP)
？ Process execution, improvement and optimization
？ Monitoring of overall workflow timelines including service delivery (translation, revision, DTP, etc.) as defined in SQP
？ Project financials including P&L for the project (revenue, Gross and Contribution margin), preparing Invoicing, managing KPIs, reporting
？ Identification and reporting of cross-selling opportunities to Account Management
？ Client relationships management including mid-to upper level operational contacts, representing the organization to the customer; ownership of customer satisfaction.

Job Requirements:
        University level or equivalent 3 years degree language, communication and/or business related;
？ 3 to 5 years’ experience in service/project management or in similar roles/businesses;
？ Demonstrate an in-depth experience in operational service / project management processes and methodologies, preferably related to Language Services
？ Demonstrate experience of successfully managing customer relationships at mid and upper management levels, including difficult situation, conflicts, and complaints
？ Leadership and organisational skills
？ Outstanding communication skills (email, phone, presentations)
？ Language skills: excellent knowledge of English required, and German and/or French, or additional languages are an asset
？ Strong organization skills in order to meet tight deadlines and organize heavy workloads or complex project situations
？ Stress management
？ Demonstrated ability to work individual or as part of a local or virtual team
？ Good knowledge of commonly used computer desktop applications and services (e.g. MS Office, production applications, Adobe Acrobat, Internet, …) and knowledge of computer translation tools (e.g. TRADOS, …) 举报 分享

官网：http://www.amplexor.com

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