上海招聘

职位描述：
公司简介：
在华美资独资公司：专业致力于汽车行业公共关系服务的美资跨国集团，
在全球12个国家24个地区(北美区 ,欧洲区, 亚太区)开展战略合作伙伴业务。

工作地点：
浦东- 秀沿路上南路 (世纪大道地铁站提供班车服务）

英语口语非常流利

福利待遇:
福利待遇优越：
1.五险一金（增加住房补助公积金）；
2.商业补助型医疗保险；
3.年终分红；
4.节日福利；
5.带薪年假。
公司注重员工的发展及培训需求：为员工制定个人发展规划，并提供多样培训项目。
 
期待您的加入！

具体岗位介绍如下：
Percepta is currently searching for a dynamic ASIA PACIFIC IT Manager who will be located in Percepta’s Shanghai location. This person will manage the ASIA PACIFIC Information Technology line of business by effectively leading IT related business functions and by serving as the primary point of contact to Percepta technology for both our internal and external clients.
The IT Manager will be responsible for the successful management of ASIA PACIFIC business delivery programs as well as indirectly responsible for end-to-end technology including but not limited to desktops, network infrastructure, servers, applications and all Asia Pacific vendor relationship management activities. This essential role will also be responsible for all communications to the client about all technology issues, changes and new innovation initiatives.
 
Duties and Responsibilities
· Reporting to the Global Director of IT, The IT Manager will provide IT leadership in the Asia Pacific office which includes one direct report.
· Provide overall IT Technical and Program Management for all in-flight initiatives.
· Closely aligns with the Asia Pacific Senior Operations Manager to execute both tactical and strategic business initiatives for the Asia Pacific region from an IT perspective.
· Partner with the client leadership to execute on client technology strategies.
· Provide IT leadership for client visits in the region, security audits and Quarterly Business reviews.
· Participates closely with the management teams of Percepta's Operations and other business owners to ensure quality customer support.
· Will quickly gain an understanding of the operations (types of business, ops KPI’s, etc) of the program as well as all aspects of Percepta and Client technology (infrastructure, network and applications) so as to support the customer base.
· Responsible for implementing Percepta standards for maintaining a stable environment in addition to making recommendations for updated standards.
· Responsible for ensuring that all aspects of technology for the program are within contractual specifications as well as that all aspects of technology are in full working order for their clients program.
· Lead client program assessments to identify innovative technology solutions to increase operational effectiveness.
· Stays abreast of new technology initiatives at Percepta to identify improvement opportunities for their program.
· Excellent communication and interpersonal skills, business acumen and possess the ability to work with global stakeholders and delivery team members.
· Chairs or attends internal and external meetings as required by the client program. Attends monthly or quarterly client meetings to presents technology status (QBR’s, etc).
· Assist businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.
· Facilitating the negotiation of requirements amongst multiple stakeholders.
Education

· Bachelor’s Degree in Computer Science or equivalent relevant industry experience.
Experience

· 10-15 years managing Information Technology teams or project teams.
· Experience working in Technical and Business Management role with heavy client interaction.
· 5-10 years of experience in a call center environment, with knowledge of Avaya and Cisco infrastructure preferred.
· Excellent verbal and written communication skills
· Prefer certifiable technical skills. Acceptable certifications include but are not limited to Associate or Bachelor Degree in Computer Science, Microsoft Certified Product Specialist (MCPS), Microsoft Certified Engineer (MSCE).
Skills

· Strong decision making and leadership skills, Strong level of initiative and assertiveness.
· Strong Technical skills.
· Must be able to work independently, be tactful and accountable for one’s actions.
· Microsoft Word, Excel, PowerPoint, Outlook Access, Intermediate Microsoft Visio and Project, Windows Server.
· Excellent verbal and written communication skills. 举报 分享

Percepta成立于2000年。总部位于美国，是一个由全球著名客户呼叫服务公司Teletech和福特汽车公司投资的全球性呼叫中心合资企业。专业致力于汽车行业公共关系服务的美资跨国集团，在全球12个国家24个地区(北美区 ,欧洲区, 亚太区)开展战略合作伙伴业务。

Percepta拥有1700名员工，遍布全球十二个国家，如美国，英国，澳大利亚，德国，南非，中国,泰国等。

汽车行业 (福特,大众,捷豹,路虎,林肯,标致等等)
生产
医药
金融服务行业

Percepta China（渤天中国）期待您的加入！

www.percepta.com