上海招聘

职位描述：
Responsibilities:

1, Pre-sale technical support
- Deliver technical advertise communication to potential customers, including attending exhibitions, Road shows and pre-communication meetings;
- During commercial quotation, CTS should assess product specification feasibility for potential projects with Sales and Production team;
- Fully understand products and quality requirements from customer, make sure Novelis manufacturing and products can meet customer needs;
- For new project, CTS need to engage in customer’s every project stages
- Customer PPAP&APQP PSW support, material performance confirm and stamping die final verification

2, After-sale technical support
- Quality issue handling.
- Confirm supply order content with Sales and manufacture team;
- Support customer trouble shooting. Supply required inspection and analysis to help customer improve or optimize their production process. Engage in issue inspection, test planning and conduct, analysis and discussion.
- Regular training and technical communication. To enhance customer respect and trust, CTS should schedule regular trainings and technical updates to customers.

3, Qualification support and others
- CTS should support plant manufacture and T&Q team to build up quality control system, by understanding customer normal and special requirement, and engage Novelis plant supply project every stage assessments:
- Delivery internal training to manufacture team and sales team.

4, Responsibilities as a Customer Representative (based on the assignment)
- Perform the duties stated in the ISO/TS16949 to meet the customer's requirements
- Specifiy the unique process or data based on the prediction of customer's existing or potential requirements
- Develop the company's quality goals and facilitate trainings to meet customer's expectations
- Participate the quality mmanagment system and take actions to correct the preventative measures against the complaints
- Take part in the product design/development process (restricted to process development only) to make sure the new design/products meet customer's needs.

Requirements:
- University or technical college education in the field of materials science / engineering with specialization in materials science, focus on "metallic materials"
- 3+ years experience in metal material processing industry or automotive industry
- Theoretical knowledge and deep understanding of technical and metallurgical relationships
- Familiar with quality system
- Good command of English
- Superior customer service skills; ability to work directly with customers to establish a long term relationship
- Excellent communication (oral and written) skills; ability to communicate with all levels in the organization; Excellent English language skills
- Personal traits should include the ability to utilize human relation skills to motivate, train, understand, and develop others to attain the objectives
- Desire to take initiative and develop a pro-active relationship with employees through follow-up, understanding their needs and fostering a collaborative relationship
- Ability to organize and prioritize workload; must be able to manage multiple tasks at once without sacrificing attention to detail
- Must be flexible and able to operate in a fast-paced and demanding environment
- Solid computer skills with software applications proficiency, including strong Microsoft Office skills. Ability to learn new software programs quickly
- Must also possess leadership skills to direct, lead and develop other personnel to accomplish personal, plant and corporate objectives. 举报 分享

Novelis is the leading producer of flat-rolled aluminum products and the world’s largest recycler of aluminum. We work alongside our customers to provide innovative solutions to the beverage can, automotive and high-end specialty markets; and we serve some of the largest and best-known brands in the world, such as Coca-Cola, ABInBev, The Ford Motor Company, Jaguar LandRover, LG and Samsung. Operating an integrated network of technically advanced rolling and recycling facilities across North America, South America, Europe and Asia, Novelis leverages its global manufacturing and recycling footprint to deliver consistent, high-quality products around the world. A commitment to sustainability is core to our business operations and extends to how we partner with stakeholders across the aluminum value chain. We see tremendous opportunities in continuing to expand the use of lightweight, infinitely recyclable aluminum to help our customers achieve their sustainability goals and provide consumers the environmentally friendly products they enjoy.