上海招聘

职位描述：
We are looking for a Shanghai based Account Support Manager China (m/f) who is part of a back-office team that provides support (during and after rollout) to all customers (i.e., own local and global).

At HRS GROUP “We love to make it happen”: We are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. It is our goal to make the booking experience simple and smart. Our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. The HRS GROUP continues to expand and employs more than 1,500 people in 27 offices across the world – including Cologne, Shanghai, London, Mumbai and Sydney.

Our business unit HRS Global Corporate Solutions offers consulting and end-to-end hotel management solutions to more than 3,000 corporate businesses globally. These include professional procurement, rate audit, payment and automated invoice processing as well as online group bookings. Among our customers are Fortune 500 companies such as Google, China Mobile, Siemens, Hitachi, Huawei, Alibaba and many more.

To fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. Do you also want to make it happen at HRS?

The challenge you are up for

 - Take end-to-end responsibility for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries
 - Discuss and implement additional improvement ideas based on customer data analysis (e.g., ranking order in booking tool)

The commitment you bring

- A degree in university or above
- Good understanding of the HRS USP and products, B2B travel industry and comp set
- Good analytical competency, i.e. find useful facts, able to analyze complex data and to draw relevant conclusions
- Passion for find new/best-possible solutions, keep economic impact in mind and showing good argumentation in negotiations
- Very strong motivation and ability to cope with pressure
- Good empathy, i.e. actively listening and questioning, recognize needs of conversation partners and adapting own communication
- Excellent relationship management, i.e. initiating positive contact, acting convincingly (e.g., in negotiations), good communication skills, and behaving professionally
- Fluency in English, spoken and written

The reward you get

- A high impact corporate solutions role with high degrees of responsibility and autonomy
- Plenty of room for personal growth and professional development
- A highly talented, passionate and international team that revolutionizes the travel industry
- Strong team performance and a transparent results focus towards one shared direction
- A modern working environment 举报 分享

About the HRS Group

The HRS Group combines the hotel portal HRS, the holiday home portal HRS Holidays, the online reservation service HOTEL DE and the Alps portal Tiscover. More than 850,000 accommodationsin 190 countries and over 400,000 holiday homes and apartments in Europe are already integrated into the portals. Under the brand of “HRS Global Hotel Solutions”, the company also offers further services specifically for global enterprises. In addition to professional hotel procurement and negotiations of special rates with hotels, HRS optimises the cashless and paperless payment of hotel stays as well as the automated invoice processing. Solutions for meeting and group bookings through a standardised online booking tool complete the offer for companies. Among its customers are 27 of the DAX 30 Companies as well as numerous global players of the Fortune 500 Companies, including Google, China Mobile, Hitachi, Huawei, Alibaba and Panasonic.

The continuously expanding group of companies has more than 1,500 employees in 34 offices worldwide, among them Shanghai, Tokyo, Singapore, Paris, London, Mumbai, Sao Paulo and New York. The HRS Group’s headquarters are located in Cologne.

You can easily apply for any vacancy via the ‘Apply Now’ button on the job page on the career page (jobs.hrs.de) by providing few personal details and your CV. As soon as you have successfully submitted your application you will get an application confirmation from HRS. If there are no current vacancies matching your experience or interest, we recommend to regularly check for new roles as we do have new vacancies coming up throughout the year.