项目协调专员
力克系统（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2017-06-30
- 工作地点：上海-徐汇区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：专业培训
- 职位月薪：0.8-1万/月
- 职位类别：商务助理 商务主管/专员
职位描述
职位描述：
POSITION SUMMARY:
He/She will perform as a administration role in professional service department to help the team process the order delivery regarding service project part. He/She follows up profession service request, coordinates both externally with customers and internally with other department, assure the daily work and report required by PS team and HQ team done timely and accurately.
DUTIES AND RESPONSIBILITIES:
? Administration and coordination of each service project; fulfill customer request. He/She is the key job owner of customer communication.
? Follow up new orders and monitor PS backlog
? Follow up Customer contract terms, schedule and reserve training and consulting.
? Update the PS dashboard and inputs PWA on Friday. Make sure service reports are filled-in in proper way, collected in time. He/She is the main people to maintain system data. ( Charlie, this should be updated as it was done by PM， what do you want this Admin guy do? Please modify here)
? Coach and providing training to PM for delivery days in a correct way
? Draw regular report of Professional service activities, including Presales activities report, HW Consulting Backlog Analysis report, SW Consulting Backlog Analysis report etc.
? This role will be the backup and coordinator as well with the admin in Call center for HW servicePS monthly report and quarterly revenue forecast
? Other tasks assigned by management.
POSITION QUALIFICATIONS:
? Minimum 3 years customer service administration experience preferred.
? Good understanding of customer care job and workflow. He/She must have good customer service attitude and spirit.
? Good command of English in both speaking and reading.
? Good knowledge of MS Office, especially Excel and Project skills preferred.
? Open-minded, good interpersonal and communication skills.
? Basic finance knowledge will be plus and preferable
EDUCATION AND/OR EXPERIENCE:
? Bachelor’s degree in science, technical or commercial
? Minimum 5 years working experience required
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POSITION SUMMARY:
He/She will perform as a administration role in professional service department to help the team process the order delivery regarding service project part. He/She follows up profession service request, coordinates both externally with customers and internally with other department, assure the daily work and report required by PS team and HQ team done timely and accurately.
DUTIES AND RESPONSIBILITIES:
? Administration and coordination of each service project; fulfill customer request. He/She is the key job owner of customer communication.
? Follow up new orders and monitor PS backlog
? Follow up Customer contract terms, schedule and reserve training and consulting.
? Update the PS dashboard and inputs PWA on Friday. Make sure service reports are filled-in in proper way, collected in time. He/She is the main people to maintain system data. ( Charlie, this should be updated as it was done by PM， what do you want this Admin guy do? Please modify here)
? Coach and providing training to PM for delivery days in a correct way
? Draw regular report of Professional service activities, including Presales activities report, HW Consulting Backlog Analysis report, SW Consulting Backlog Analysis report etc.
? This role will be the backup and coordinator as well with the admin in Call center for HW servicePS monthly report and quarterly revenue forecast
? Other tasks assigned by management.
POSITION QUALIFICATIONS:
? Minimum 3 years customer service administration experience preferred.
? Good understanding of customer care job and workflow. He/She must have good customer service attitude and spirit.
? Good command of English in both speaking and reading.
? Good knowledge of MS Office, especially Excel and Project skills preferred.
? Open-minded, good interpersonal and communication skills.
? Basic finance knowledge will be plus and preferable
EDUCATION AND/OR EXPERIENCE:
? Bachelor’s degree in science, technical or commercial
? Minimum 5 years working experience required
职能类别： 商务助理 商务主管/专员
公司介绍
力克是专为纺织品、皮革、工业面料及复合材料行业用户提供综合技术解决方案（软件、CAD/CAM系统和相关服务）的全球领导者，所服务的行业包括时尚、汽车、家具，以及航天、船舶、风力发电及个人防护服等其他众多行业。来自世界各地的1350名力克员工为100多个国家的23000家用户提供长期技术支持。力克凭借其契合各行业需求的最先进技术，为业内设立了行业标准。
力克的解决方案不仅可实现从产品设计、开发及制造的自动化操作，还可简化并加快整个生产过程。在服装时尚领域，力克解决方案同时还对产品的生命周期进行规划和管理。
欲了解更多公司信息，请登陆我司网站：www.lectra.com.
有意者请将中英文简历E-mail或邮寄至本公司，请在邮件的主题或信封上注明应聘的职位名称。
力克的解决方案不仅可实现从产品设计、开发及制造的自动化操作，还可简化并加快整个生产过程。在服装时尚领域，力克解决方案同时还对产品的生命周期进行规划和管理。
欲了解更多公司信息，请登陆我司网站：www.lectra.com.
有意者请将中英文简历E-mail或邮寄至本公司，请在邮件的主题或信封上注明应聘的职位名称。