上海招聘

职位描述：
Position Title: Store Manager
工作岗位：餐厅经理
Job Summary:工作范畴
The store manager is responsible for leading all team members in the efficient and profitable operation of a Saigon Mama store. He/she is responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. The store manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules.
餐厅经理负责领导所有团队成员确保西贡妈妈高效以及利润化的运营。他/她需要负责创造一个积极的环境，提供始终如一的快速、有效、友善的服务以确保顾客和团队成员都有一个“全面质量”的体验。餐厅经理遵循餐厅的气氛和基调，倡导培训、顾客服务、产品的知识和了解，激励安全工作守则，展现对公司的经营方针和餐厅规章制度的认同感
Store Operations:餐厅运营
● Develops and executes sales and profit plans that are in-line with budgetary goals.
推进执行销售和利润方案，实现预算目标
● Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
确保并负责增长销售额，控制各方面的成本，包括商品成本，库存，物料以及相关费用来实现餐厅的利润化
● Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
维护使用每日、每周、每季度和每年度的财务报表工具
● Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
根据业务需要在维持目标人力成本的情况下确保团队成员配比和时间安排
● Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
监管所有现金和媒体管理职能。能够履行所有销售点的职责，餐厅前场后场的职能，包括：餐厅开放以及关闭之职责，必要时与总部协调相关事宜
● Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
维持合理的损失预防标准，审核现金处理流程、订金以及保险箱管理流程
● Maintains a clean well-merchandised store, following visual presentation plans and standards.
维护一个干净受欢迎的餐厅，遵循视觉师范方案和标准
● Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
有效地规划、执行、沟通所有促销活动和新产品信息
● Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.
挑选、招聘、面试、录取培训合格的员工，执行现有员工的在职培训和发展
● Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safety initiatives.
促进养成安全工作的习惯，识别解决潜在的安全危险，与运营相违背的事件和任何其他团队成员或客人事故.实施前期的调查，判断根本的原因来维护一个安全的工作环境。
事故存档，执行最初的调查和找到根本的原因来维护一个安全的工作环境。进行每月的安全会议，确保所有的团队成员的操作行为都合规。

Service:服务
● Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.
展现餐厅的优质服务的代表以及“主人翁“形象
● Proactive in solving customer problems and satisfying customers in various situations.
积极主动处理客户问题使顾客保持满意
● Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
确保所有团队认同公司的经营方针和餐厅规章制度并在日常工作中展现出来
● Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
确保所有团队成员提供给顾客始终如一的高效、友好、优质的服务
● Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
坚持不断地监督、指导、鼓励团队成员来达到餐厅的服务标准
● Assesses and provides adequate staffing to provide efficient and friendly, superior service.
确保所有团队成员提供给顾客始终如一的高效、友好、优质的服务
● Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
维持餐厅区域、各个角落、商品以及设备高标准的整洁标准
Product:产品
● Ensures that all Company Food and beverage recipes and procedures are followed, maintaining the highest quality and consistent product standards.
执行所有公司的食品和饮品菜单和操作流程，维持高质量产品和产品标准
● Ensures that all Company food and beverage offerings maintain the highest quality.
确保所有餐厅提供食品和饮料维持最高的水准
● Ensures that all team members are educated on our products and services, by developing an understanding of our various types of food, beverage, and desserts
确保所有的团队成员了解以及认知我们的产品、服务、不同的食物、饮品以及甜点
● Tastes drink and food products on a per shift basis for quality assurance.
轮班时品尝饮品以及商品确保质量
Training & Development:发展和培训
● Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.
为所有团队成员就运营标准、客户服务和产品知识提供在职培训和发展
● Demonstrates the ability to lead, effectively communicate, and champion Saigon Mama’s Guiding Principles, House Rules, and Standard Operating Procedures.
展现领导、有效沟通、拥护西贡妈妈的经营方针和餐厅规章制度的能力
● Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
建立团队精神和志气，肯定团队成员的价值
● Ensures each team member has received proper training to perform as a server, cashier or shift supervisor efficiently.
确保每个团队成员接受到
● Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
不断地培养团队成员，建立明确的绩效目标，定期考核团队成员的绩效
● Coaches and counsels team members for improved performance, documenting developmental plans as necessary.
指导并促进团队成员改进绩效，必要时起草培训计划
Qualifications:资历
● Minimum 2 years experience in shift supervisor and assistant manager roles and 1 year experience in store manager role.
至少2年值班主管和副经理岗位经验和1年餐厅经理经验
● Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, reports, and email
熟练操作电脑，熟悉Microsoft Word, Excel, Outlook软件
● Must be able to work overtime, including weekends, evenings and special events as needed.
需要时，必须可以加班，包括周末、晚上特殊活动期间
● Well-organized, detail-oriented and able to multi-task.
有条理、细致可以同时处理多个任务
● Must have effective problem solving/decision making abilities.
必须有处理问题/做决定的能力
● This position will require frequent standing and use of hands and arms.
本职位要求长时间的站立以及亲自动手的能力
● Must be able to lift up to 30lbs and frequently bend and twist from the waist.
必须可以提起30磅的重量，需要经常性的做弯腰动作
● Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
要求经常性的肢体动作包括手/手指，触碰物体
● Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
必须对早晚的灯光有敏锐的视觉能力，眼观八方，可以处理热食，热饮以及尖锐的物体
● Must have excellent verbal and written communication skills.
必须有优秀的口头以及书面的表达能力 举报 分享

    西贡妈妈（SaigonMaMa）系由知名餐饮投资机构红谷资本投资的餐饮连锁品牌，主打以越南河粉、三明治、春卷、滴咖啡、檬粉等为代表的精致越南美食。创始人Kevin先生系越南裔加拿大人，用祖传三代的家传秘方及制作工艺为消费者打造正宗、暖心的越南料理，兄弟品牌Soup Junkie2012年在美国旧金山收到消费者热捧追逐。公司首家上海波特曼餐厅2015年一经开业即受广泛好评且至今持续爆满排队，先后又开出上海日月光、北京三里屯店，均受到消费者高度好评，荣获time out、city weekend、读者之选等奖项。
     西贡妈妈将坚持不懈努力为消费者持续提供优质、美味、正宗的越南美食，未来2年计划开张并拥有10-20家连锁门店，在实现快速健康发展的同时，致力于成为国内该细分品类的知名领先品牌。
     投资本公司的红谷资本，系资深投资人联合国内知名餐饮品牌味千拉面、绿茶、巴贝拉披萨等品牌创始人共同设立的投资机构，专注于餐饮及餐饮产业链投资，正在积极帮助西贡妈妈在公司治理、发展规划、资本等方面实现全面快速发展，期待更多优秀的管理者加盟，共同将西贡妈妈打造成为国内餐饮知名品牌。