上海招聘

职位描述：
The IT Technical Support Engineer will be mainly responsible for the smooth running of computer systems and ensuring that users get the maximum benefits from the systems. S/He should be able to install and configure computer systems, diagnose hardware and software faults, solve technical and applications problems, either on-site or off-site.
For this position, you are required to provide IT supports to end-user on daily basis, co-ordinate with third party or inter-company division to arrange, facilities and execute both hardware and software installation, troubleshooting and maintenance.
Periodically perform system maintenance and health check. Assist any ad-hoc IT projects as assigned by IT Manager.

Primary focus
? Provide IT field application support to all end-users under different operation systems, including both Apple Macintosh (Mac) & Windows platforms, CCTV, alarm system and production software’s, etc. on daily basis
? Ensure network configuration is working properly
? Install and configure computer hardware operating systems and applications
? Manage Helpdesk tickets and requests
? Monitor and maintain computer systems and networks
? Communicate with the staff or the clients through a series of actions for system configurations or the resolution of issues
? Troubleshoot system and network problems - diagnosing and solving hardware or software faults
? Replace computer parts as required
? Provide support, including procedural documentation and relevant reports
? Follow diagrams and written instructions for repairing faults and for system set-ups
? Support the roll-out of new applications
? Set-up new users' accounts and profiles
? Deal with password issues
? Establish a good working relationship with customers and other professionals, e.g., software developers
? Conduct electrical safety checks on computer equipment
? Perform periodical security check on workstations and information network system
? Co-ordinate with third party or inter-company division to arrange, facilitate and execute both hardware or software installation or maintenance
? Perform UAT on new software or hardware before massive launch
? Ensure integrity and reliability of all web based software
? Archive data in an organized fashion
? Assist any ad-hoc IT projects as assigned by IT Manager.


Performance Management
? System breakdown incident shall be less than two per months
? End-users feedback on solving application enquires, the ultimate aim is no negative feedback from end-user
? Incident downtime not exceed one hour per incident

Requirements:
Higher Diploma or above in Computing, Information Technology or related disciplines.
CISCO Certified Network Associate (CCNA) / Certified Cloud Security Professional (CCSP) / Microsoft Certified Solutions Expert (MCSE) certificate holder is preferred but not essentials.
At least 2 years’ experiences in Mac & Windows operation system, networking and data system, helpdesk support and customer service.
Good command of both spoken and written English is needed.

Technical Skills:
? Hands on experience in Apple Mac OS and MS Windows platform;
? Experience with design publishing applications such as Adobe Creative Suite, Esko Pilot Automation Engine and Font Management System is highly preference;
? Experience with MS Active directory, account management and security group management is an asset.

Behavioural Competencies:
? Willing to learn and be a strong team player;
? Self-motivated and committed to provide excellent field application support;
? Able to work under pressure with tentative schedule;
? Overtime works may be required during peak periods. 举报 分享

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.
 
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive positive impact for our clients, our people, and our planet.