上海招聘

职位描述：
1) 与各种客户联系，保持良好沟通。
2) 运用客户信息系统，开发增值服务并保持公司利益最大化。
3) 为客户沟通畅通，处理客户订单。
4) 参与内部协调和不断改进项目，提高客户满意度。
5) 协助客服主管完成其他各项事宜。

1. To participate in company sales process to enable long-term growth and innovation
–Develop advanced strategies for gathering, documenting and reviewing customer requirements. Ensure that all of the key customers have been involved, and their archival documented.
–Make sure that the right decision makers are involved in the process and have an opportunity to provide input.
–Understand the solution options that are available, and participate in requirements prioritization to help site management prioritize those options based on their merits, and eventually select the best option.
–Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
2. Assist in data collection and analysis and benchmarking to support strategic planning and execution exercises.
–To engage and lead requirements elicitation workshops
–Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
–Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
–Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
3. Collaborate with cross-functional and business functional stakeholders in defining and assessing company next-level success matrix
–Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
4.Grow into business and operations’ centre of excellence
岗位要求：
1) 材料科学或市场营销专业，本科及本科以上学历，优异者可适当放宽要求。
2) 有客户服务或销售经验者优先。
3) 做事有责任心， 善于记录分析。
4) 具有团队精神，擅长人际交往。
5) 对市场营销及客户服务有兴趣，善于思考。
6) 英语六级，读写及口语佳。 举报 分享

赫格纳斯（中国）有限公司速读：100%H？gan？s控股 ，亚太区总部，1993年开业，占地10万平方米，注册资本700万美元，ISO19001、IATF16949和ISO14001认证，亚洲技术教育中心（ATEC），亚洲涂层技术中心（ArcX），员工133人（技术人员31名）。
H？gan？s（赫格纳斯）1797年成立于瑞典，是世界领先的铁粉和金属粉末生产集团，2020年产量超过500,000吨，9.4亿美元。全球11个国家设有18个生产基地，950个专利，方便快捷地为全球75个国家和地区的3,000余位客户，提供各种高品质产品和服务，生产超过3,500种粉末，大部分为客户量身定制。
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