上海招聘

职位描述：
某外资食品公司招聘CSR,汇报：CS Manager,职责如下

? Process order-entries, ensuring that these entries are accurate and issuing timely invoices and actively corresponding with customers on delivery/service status in APAC.
? Prepare shipment documents, liaise with forwarders to ensure delivery of outgoing shipments are timely
? Liaise with internal departments as and when urgent orders are required and provide post-delivery support to overseas customers to ensure maximum customer satisfaction.
? Handle sales inquiries by coordinating pricing and product issues with the country sales managers and respond to customers' inquiries
? Handle customer claims
? Coordinate the complete process with appropriate Supply Chain, Production & Finance department
? Pro-active contact to customer / Forecast follow-up for current quarter activities / Set-up and follow-up of improvement actions defined during meetings
? Ensure logistics operational procedures are observed and compiled
? Participate in continuous improvement
? May assist in other areas or perform duties as required
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