上海招聘

职位描述：

• Be responsible for managing day to day operations to satisfy customer service requirements
• Assign tasks to customer service team members and ensure they are working properly
• Promptly respond to customer inquiries , establish /maintain close relationship with customers
• Handle and resolve all customer complaints , investigate the root cause and submit corrective action report (CAR) to customer
• Make the monthly KPI (key performance index) report and billing report
• Hold the monthly KPI (key performance index) review meeting with customer
• Perform related duties as assigned by domestic transportation department (FD)
• Train customer service team members and improve team productivity continuously
• Create and maintain a harmonious working atmosphere and fully maneuver staff positivity
• Conduct performance evaluation of customer service team members
• Continuously seek opportunities to improve customer service level, operational efficiency and effectiveness

Requirements

• College degree or above
• 3 to 5 years work expereince in contract logistics area
• Good communication skills whatever inside or outside of company
• Fluent English and Chinese capability
  Basic skills in computer

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德迅成立于1890年，是全球首屈一指的物流服务公司。我们在全球拥有约78, 000名员工，业务遍及100多个国家的1,300个地点。我们致力于通过提供创新的、符合可持续发展目标的物流解决方案来创建人与货物之间的紧密联系，从而塑造一个崭新的物流世界。

1965年，我们在香港开设了亚太区的***个分站。50多年来，德迅一直致力于在亚太区为客户提供最卓越的供应链解决方案。目前，德迅在大中华区已开设超过30个分站，员工数量超过3500 人。

如果您正在寻找一份有挑战性和有价值的职业，并希望与德迅共同成长，请关注我们的招聘信息并踊跃申请。

Kuehne+Nagel was founded in 1890. With around 78,000 employees at more than 1,300 locations in over 100 countries, Kuehne + Nagel is one of the world’s leading logistics companies. We shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions.

Since opening our first office in Hong Kong in 1965, Kuehne+Nagel has operated in Asia Pacific Region for over 50 years, and has built the knowledge to deliver bespoke supply chain solutions for customers. Today we have expanded to a network of over 3500 employees across more than 30 locations in Greater China – all strategically positioned to service our customers.

Join us, together we shape the future of logistics.