SAP Application Supporters - SD Module
重庆索邦企业管理咨询服务有限公司上海分公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-09-07
- 工作地点：上海
- 招聘人数：2
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：高级软件工程师
职位描述
The Company, one of the worlds leading pump Manufacturing Companies, has set up a regional "Support Centre" in Shanghai/Hongqiao in order to secure local support for the Asian region but also to be an important element for their Global support.
Role:
The Application Supporter provides 1st. line support for the Global Service Desk to super users for Business solutions and services.
By following the Incident Management procedures the Application Supporter ensures that normal services to end users are restored in the shortest possible period of time.
Duties and responsibilities:
- Monitoring and operate CRM support system
- Incidents solving incl. escalation to 2nd level support (Application Consultants)
- Implementation of Standard Changes according to Change Management process
- Service requests (Q&A, mass data changes, price uploads etc.)
- Communication with Super Users according to above operations
Requirements:
- University degree or equivalent
- At least 1-3 years of working experience in supporting SAP solutions
- Experience with SD is mandatory and knowledge of CS is preferable
- Knowledge of other SAP modules (i.e. PS) will be extra bonus.
- Experience from Multinational companies/operations or from a Consultancy Company
- Ability to demonstrate knowledge and understanding of the specific SAP modules.
- Team player, that takes responsibility and ownership,
- used to work in a Matrix organization.
- Fluent and effective in both spoken and written Chinese & English.
Role:
The Application Supporter provides 1st. line support for the Global Service Desk to super users for Business solutions and services.
By following the Incident Management procedures the Application Supporter ensures that normal services to end users are restored in the shortest possible period of time.
Duties and responsibilities:
- Monitoring and operate CRM support system
- Incidents solving incl. escalation to 2nd level support (Application Consultants)
- Implementation of Standard Changes according to Change Management process
- Service requests (Q&A, mass data changes, price uploads etc.)
- Communication with Super Users according to above operations
Requirements:
- University degree or equivalent
- At least 1-3 years of working experience in supporting SAP solutions
- Experience with SD is mandatory and knowledge of CS is preferable
- Knowledge of other SAP modules (i.e. PS) will be extra bonus.
- Experience from Multinational companies/operations or from a Consultancy Company
- Ability to demonstrate knowledge and understanding of the specific SAP modules.
- Team player, that takes responsibility and ownership,
- used to work in a Matrix organization.
- Fluent and effective in both spoken and written Chinese & English.
公司介绍
SearchBank is an International Executive Search and Human Resource consulting firm with offices throughout Asia. SearchBank is comprised of an International team of consultants and researchers. Our aim is to not only fulfill our multinational client's HR and recruitment needs, but to create living partnerships and visionary solutions for them.