上海招聘

职位描述：
9. Description of main activities:
 Responsibilities:
? Receive of fault/error messages (register tickets, dispatch, management) from our customers on-site, document these in the ticket system (including knowledge database updates), prioritize and classify incidents as well as problem processing and resolution using remote maintenance tools
? Optimize our services and service support processes
? Active collaboration in company adopted and defined, ITIL based support processes
? Provide and maintain IT devices and related services
? Ensure end user support while adhering to predefined service levels
? Operational management of software licenses & services
? Create and implement policies and procedure standards
? Create and maintain documentation in the existing WIKI (IT internal/ corporate)
? Participate in project work
? Cooperate with and manage external IT service providers
? Basic application support (especially engineering tools)
? Cloud and local application support: Adobe Reader & Acrobat Standard/Pro DC, Office 365 Suite, Office 365 Visio & Project, Microsoft Skype for Business, OneDrive for Business, Microsoft Windows RemoteApps
? Support Requests for Software and Hardware (Vendor/ 3rd Level Coordination and Tracking)
? Create and conduct user trainings in German and English
10. Educational background / skills and knowledge:

? Completed training as IT specialist in system integration (IHK) or comparable training
? Experience in IT on-site services
? Broad professional and technical IT basic knowledge
? Handling of Microsoft cloud services such as Office 365/ Azure (min. 2 years)
? Ideally experience working with a ticket system
? At least 2 years’ experience in incident and problem escalation management
? Experience in user administration, software deployment, endpoint protection and mobile device management
? Very good knowledge of computer management as well as peripherals of all kinds (especially Microsoft operating system Windows 7/10, product/ device - and Application family)
? Sound knowledge of IT service processes as per ITIL V3 with certification (at least ITIL Foundation)
? Practical experience with the management of service providers and licensing models is advantageous
? Self organized
? Experience in an international environment
? Excellent customer and quality orientation as well as a high degree of motivation
? Strong team and communication skills as well as organizational skills
? High degree of flexibility and problem solving skills
? Ideally experience in conducting user trainings
? Duty to travel to offices/ subsidiaries and construction sites domestically and abroad
? Good command of Chinese and English in both written and spoken language 举报 分享

    TGE Gas Engineering隶属于中集集团，是全球液化气体存储和处理以及能源和石化/化工行业气体处理装置的领军企业。公司为能源、液化天然气和石化行业提供全面的产品和服务。上海梯杰易气体工程技术有限公司是TGE在中国地区的全资子公司，具有液化气体低温储存设施和终端的设计、采购和施工经验。
    液化气体的接收站和存储设施是TGE的核心业务。作为EPC承包商，我们为船舶和车辆提供加注站和储罐，包括制冷和再气化或液化装置等部件。TGE可以安装200,000 m3的大型液化气体储罐，如LNG、LPG、乙烯，丙烯，丁烷，氨丁二烯，乙烷。应用国际适用设计标准，TGE为全世界客户提供***解决方案。利用在以往大型项目中开发的专业技术，我们还能够为小型液化气体工厂提供具有灵活、创新的定制方案。即使在偏远地区的项目，也能快速高效低成本交付。在液化天然气低温储存设施的设计、采购和建造方面，我们的专业知识是首屈一指的。我们在世界各地设计和安装了超过400万立方米的液化天然气存储装置，每年超过1300万吨液化天然气再气化的能力。
    上海TGE诚聘有上进心的工程师加入我们的团队，在中国执行当前和未来的低温气体储存设施。