技术支持工程师
群硕软件开发(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:计算机软件
职位信息
- 发布日期:2017-05-24
- 工作地点:上海-浦东新区
- 招聘人数:3人
- 工作经验:1年经验
- 学历要求:专业培训
- 职位月薪:4-6千/月
- 职位类别:售前/售后技术支持工程师
职位描述
职位描述:
岗位职责:
1、 负责受理客户咨询、预约和问题咨询等事宜;
2、 使用现有公司系统和工具完成客户提出的问题和要求,必要时协调公司内部其它团队的协作;
3、 统计客户数据,并做好相关报表的编制及提交;
4、 能用进行用户培训,指导用户操作,制作用户使用手册并录制相关教学视频;
任职要求:
1、 口齿清晰,普通话标准,有一定沟通技巧和语言表达技巧;
2、 必须有IT软件运维支持的从业经验;
3、 熟练掌握计算机软、硬件以及网络技术的基础知识,能够准确判客户需求;
4、 有较强的服务意识、团队合作精神及协调能力;
5、 对指派的任务有责任心,能够主动跟进到问题被解决;
6、 具备聆听客户需求和问题的技巧,具协调、解决突发事件的能力;
7、 熟练使用Office等相关工具;
举报
分享
岗位职责:
1、 负责受理客户咨询、预约和问题咨询等事宜;
2、 使用现有公司系统和工具完成客户提出的问题和要求,必要时协调公司内部其它团队的协作;
3、 统计客户数据,并做好相关报表的编制及提交;
4、 能用进行用户培训,指导用户操作,制作用户使用手册并录制相关教学视频;
任职要求:
1、 口齿清晰,普通话标准,有一定沟通技巧和语言表达技巧;
2、 必须有IT软件运维支持的从业经验;
3、 熟练掌握计算机软、硬件以及网络技术的基础知识,能够准确判客户需求;
4、 有较强的服务意识、团队合作精神及协调能力;
5、 对指派的任务有责任心,能够主动跟进到问题被解决;
6、 具备聆听客户需求和问题的技巧,具协调、解决突发事件的能力;
7、 熟练使用Office等相关工具;
职能类别: 售前/售后技术支持工程师
公司介绍
群硕软件成立于2003年5月,美国总部位于加州的Foster City,中国总部位于上海,并在武汉和扬州设有研发中心。目前,公司在全球拥有1,000多名员工。
群硕软件致力于为全球客户提供基于云上的移动互联网解决方案服务。我们的客户群和业务涉及高科技、公共安全、物流与运输、在线游戏及娱乐、新媒体及电子商务、教育、医疗、绿色能源等领域。
通过使用业界领先的开发工具和技术,以及经实践证明被广泛认可的开发流程,群硕团队为国内外客户成功交付了多个软件产品及解决方案,并在移动应用、智能设 备、社交网络、社交游戏、云计算、企业系统集成等前沿技术和行业知识方面累积了丰富经验。未来,群硕软件凭借多年来商业级软件产品的开发经验和创新能力, 将持续为各行业企业和用户提供下一代变革性产品及解决方案。
Why Augmentum?
Until you have actually developed, released and maintained software which is sold and deployed to consumers and businesses around the world, you will never know if you have world-class skills.
A career at Augmentum offers the fastest road to true success. Our management has successfully built companies that develop the top commercial software in the world – now we are building a billion dollar software services company. Our success is determined by two things, our customers and you – our people.
At Augmentum, when we offer you the chance to join our team, we know that you are already the best among your peers. We also know that there is no other way to understand what it takes to be really good than to continue to learn as you work – and we give you daily opportunities to do that, in the context of delivering software to customers whose names and products you know, with the guidance of experts. Our engagement methodology, the Augmentation Model, ensures that you work with our staff of US Principals to deliver software for the global market. Augmentation teams build software solutions for IT departments, they augment development teams building embedded software, and they also serve as part of the core development team for global software product companies.
Values
-Great software is built by great people using the best practices in software development.
-We provide an environment, a culture, and a management vision focused on great software.
-We believe in integrity, trust, win-win, change with speed, and teamwork.
-Lastly and most importantly, the customer is always right.
微信公众号: 群硕招聘
群硕软件致力于为全球客户提供基于云上的移动互联网解决方案服务。我们的客户群和业务涉及高科技、公共安全、物流与运输、在线游戏及娱乐、新媒体及电子商务、教育、医疗、绿色能源等领域。
通过使用业界领先的开发工具和技术,以及经实践证明被广泛认可的开发流程,群硕团队为国内外客户成功交付了多个软件产品及解决方案,并在移动应用、智能设 备、社交网络、社交游戏、云计算、企业系统集成等前沿技术和行业知识方面累积了丰富经验。未来,群硕软件凭借多年来商业级软件产品的开发经验和创新能力, 将持续为各行业企业和用户提供下一代变革性产品及解决方案。
Why Augmentum?
Until you have actually developed, released and maintained software which is sold and deployed to consumers and businesses around the world, you will never know if you have world-class skills.
A career at Augmentum offers the fastest road to true success. Our management has successfully built companies that develop the top commercial software in the world – now we are building a billion dollar software services company. Our success is determined by two things, our customers and you – our people.
At Augmentum, when we offer you the chance to join our team, we know that you are already the best among your peers. We also know that there is no other way to understand what it takes to be really good than to continue to learn as you work – and we give you daily opportunities to do that, in the context of delivering software to customers whose names and products you know, with the guidance of experts. Our engagement methodology, the Augmentation Model, ensures that you work with our staff of US Principals to deliver software for the global market. Augmentation teams build software solutions for IT departments, they augment development teams building embedded software, and they also serve as part of the core development team for global software product companies.
Values
-Great software is built by great people using the best practices in software development.
-We provide an environment, a culture, and a management vision focused on great software.
-We believe in integrity, trust, win-win, change with speed, and teamwork.
-Lastly and most importantly, the customer is always right.
微信公众号: 群硕招聘
联系方式
- 公司地址:上班地址:郭守敬路498号浦东软件园17号楼