上海招聘

职位描述：

- Act as Customer Contact for spare parts orders, quotations, deliveries and invoices

- Ensure correct Customer Master Data and Order Handling Instructions

- Handling and coordination of quotations and orders according to working procedure and guidelines

- Ensure Quality of Sales Documents

- First level Spare Parts Identification i.e. checking the basics (correct SPN, decryption, notes etc.)

- Follow-up of parts deliveries according to agreed process

- Ensure that BL is on agreed level

- Documentation follow-up for orders and quotations

- Claim recording

- Act as a link between Sales, customers (internal & External) and various departments involved in spare part delivery process

- Communicate with external and internal interest parties regarding inquiries, orders and deliveries

- Identifying and reporting of possible improvement areas in the way of working (system or otherwise)

- Create invoices and other possible documents needed for delivery

- Create purchase orders and liaise with external vendors

- Off hour support for spare part deliveries (24 hrs service)

- Other duties as requested by the superior

- Handle special agreements and arrangements

- Train and support new coordinators

- Act as support and back-up for superior

- Capable handling all customer modules

- Other duties as requested by the superior

Skills and Competencies

General Skills:

- Communication skills

- Presentation skills

- Teamwork skills

- Cultural knowledge

- Training and development skills

- Reporting and analyzing skills

- Workplace ICT equipment and applications

- Fluent in English (written and spoken)

- Knowledge of Mandarin, Cantonese, Japanese or Korean Language is beneficial

Professional Skills:

- Understand the customers business

- W？rtsil？ parts order processes

- Identifying needs and problems

- Spare parts material info knowledge

- Service minded

- Inco-terms B.Sc. or M.Sc. degree (technical or commercial) Experience in Customer service and Parts coordination is required.

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公司情况：瓦锡兰通过建立全资子公司及长期许可证协议在中国发展已有20多年的历史。为服务于全球最大的造船地区，瓦锡兰还与中国领先的造船集团分别成立了螺旋桨和辅助发电机组的合资公司以及一家自动化服务合资公司。瓦锡兰还在其独资公司生产推进器，低速发动机则由八家生产许可证商和一家合资公司进行生产。瓦锡兰集团分别于2011年和2012年收购了塞德瓦公司和汉姆沃斯公司，从而进一步增强了瓦锡兰在全球船舶市场的服务以及海洋工程，船舶燃气应用和环境解决方案领域的领先地位。
在船舶市场，中国的船东和船厂都是瓦锡兰的主要客户。瓦锡兰服务部在中国有八个分支机构分别为客户提供产品的服务和维修，最大的服务部门位于上海。在能源市场，瓦锡兰已经向中国交付了共计3500MW的发电厂。包括合资公司在内，瓦锡兰在中国拥有2000多名员工。