Unit Head of Customer service Center-HTC-Southeast Asia
上海网威管理咨询有限公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：通信/电信运营、增值服务
职位信息
- 发布日期：2012-11-02
- 工作地点：上海
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：客服主管(非技术) 客服经理(非技术)
职位描述
Target Person：Singapore or Malaysia
Work Location：Nanjing - Jianye District(注:本职位的工作地点是在南京市建邺区)
Responsibility：
1、Manage the overall quality ,performance and productivity of the HTC-Southeast Asia Customer service Center project , lead and motivate members of the call center operations team to achieve the quality of service commitment and have the duty to reach the results of the project performance;
2、Provide business colleagues fullly supports and ensure that in customer service system, workbench and technical support representative each have enough resources to meet with the operational requirements;
3、Plan, set up and improve the unit interior process standardization,develop and regularly update the relevant work rules and procedures to upgrade online operation management and operating efficiency ;
4、Monitor and supervise staff the quality of various work, manage projects a full range of quality, performance and productivity and have correct judgment in a variety of problems and errors including the systems and processes
5、Assist in the recruitment and training of new technical support representative if have the case of personnel flow;
6、For internal and external communication and coordination to ensure that business operations unimpeded operation;
7、Actively and in real time provide customers various operational and operation suggestions to improve the operation efficiency and customer satisfaction;
8、Regularly provide customers valuable report to meet with the expectations of our customers.
Qualifications:
1 Bachelor degree, with more than 2 years call center experience, more than 1 year competent experience, have IT or mobile phone kind of science and technology project experience is preferred.
2 Be fluent in English, Cantonese, and be good at in Chinese.
3 Independently complete the project planning and implementation work.
4 Have communication and coordination, leadership new ruling, problem analysis and solving, planning and presentation skills.
5 Result oriented, have a good team management ability and the team cooperation spirit.
6 Have working enthusiasm, character cheerful, can inspire and drive the team morale.
7 Good time and emotional management ability, can work under high pressure in the environment.
Work Location：Nanjing - Jianye District(注:本职位的工作地点是在南京市建邺区)
Responsibility：
1、Manage the overall quality ,performance and productivity of the HTC-Southeast Asia Customer service Center project , lead and motivate members of the call center operations team to achieve the quality of service commitment and have the duty to reach the results of the project performance;
2、Provide business colleagues fullly supports and ensure that in customer service system, workbench and technical support representative each have enough resources to meet with the operational requirements;
3、Plan, set up and improve the unit interior process standardization,develop and regularly update the relevant work rules and procedures to upgrade online operation management and operating efficiency ;
4、Monitor and supervise staff the quality of various work, manage projects a full range of quality, performance and productivity and have correct judgment in a variety of problems and errors including the systems and processes
5、Assist in the recruitment and training of new technical support representative if have the case of personnel flow;
6、For internal and external communication and coordination to ensure that business operations unimpeded operation;
7、Actively and in real time provide customers various operational and operation suggestions to improve the operation efficiency and customer satisfaction;
8、Regularly provide customers valuable report to meet with the expectations of our customers.
Qualifications:
1 Bachelor degree, with more than 2 years call center experience, more than 1 year competent experience, have IT or mobile phone kind of science and technology project experience is preferred.
2 Be fluent in English, Cantonese, and be good at in Chinese.
3 Independently complete the project planning and implementation work.
4 Have communication and coordination, leadership new ruling, problem analysis and solving, planning and presentation skills.
5 Result oriented, have a good team management ability and the team cooperation spirit.
6 Have working enthusiasm, character cheerful, can inspire and drive the team morale.
7 Good time and emotional management ability, can work under high pressure in the environment.
公司介绍
公司简介与理念
Telexpress网讯电通成立于2001年，具有多年跨国企业CRM委外服务经验，追求以电子通路与CRM产业流程整合核心价值，提供客户精致化互动服务体验，提升企业伙伴的竞争力，成为【全球品牌长期信赖的互动服务策略伙伴】!
网讯电通总部在台北，我们目前拥有7个运营中心，近3000名员工，服务于众多著名跨国企业和全球500强企业，为全球提供超13国语系或方言的解决方案及技术支持。
持续创新的服务平台：
社群商务平台（TEsCRM）、智能互动服务中心（TEMCS）、云客服与支援中心（TECS）
产业领导可信赖服务伙伴：
合作伙伴覆盖资讯科技、消费零售、健康美妆、互联网金融业：华为、微软、 ASUS、 Lenovo、Nespresso、Ariston、Thermo、阿里巴巴、强生、SK-II、欧莱雅、Philips、花旗、Line、 Master Card等。
网讯秉承以人为本的用人原则，提倡“人性化管理”，营造 “共好”的企业文化。我们注重“个人绩效”、“持续发展”与“潜能激发”的原则，在工作中培养出BPO服务领域的各项专业人才与未来经理人。
一个温暖的大家庭，一所持续向上的学校，一群年轻的伙伴，期待您的加入，与网讯共同成长！
有关网讯更详尽的资讯，请浏览网址：www.telexpress.com
Telexpress网讯电通成立于2001年，具有多年跨国企业CRM委外服务经验，追求以电子通路与CRM产业流程整合核心价值，提供客户精致化互动服务体验，提升企业伙伴的竞争力，成为【全球品牌长期信赖的互动服务策略伙伴】!
网讯电通总部在台北，我们目前拥有7个运营中心，近3000名员工，服务于众多著名跨国企业和全球500强企业，为全球提供超13国语系或方言的解决方案及技术支持。
持续创新的服务平台：
社群商务平台（TEsCRM）、智能互动服务中心（TEMCS）、云客服与支援中心（TECS）
产业领导可信赖服务伙伴：
合作伙伴覆盖资讯科技、消费零售、健康美妆、互联网金融业：华为、微软、 ASUS、 Lenovo、Nespresso、Ariston、Thermo、阿里巴巴、强生、SK-II、欧莱雅、Philips、花旗、Line、 Master Card等。
网讯秉承以人为本的用人原则，提倡“人性化管理”，营造 “共好”的企业文化。我们注重“个人绩效”、“持续发展”与“潜能激发”的原则，在工作中培养出BPO服务领域的各项专业人才与未来经理人。
一个温暖的大家庭，一所持续向上的学校，一群年轻的伙伴，期待您的加入，与网讯共同成长！
有关网讯更详尽的资讯，请浏览网址：www.telexpress.com