上海招聘

职位描述：
Global Services Associate Program
Technical Support Engineer I

Who we are?
EMC provides the technologies and tools that can help you release the power of your information. We can help you design, build, and manage flexible, scalable, and secure information infrastructures. And with these infrastructures, you'll be able to intelligently and efficiently store, protect, and manage your information so that it can be made accessible, searchable, shareable, and, ultimately, actionable.

We believe that information is a business’s most important asset. Ideas—and the people who come up with them—are the only real differentiator. Our promise is to help you take that differentiator as far as possible. We will deliver on this promise by helping organizations of all sizes manage more information more effectively than ever before. We will provide solutions that meet and exceed your most demanding business and IT challenges. We will bring your information to life.
Why EMC?
Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000+ EMCers around the world who are leading the journey to the cloud.
When you choose EMC, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment
 
EMC Customer Service Center seeks a well performed Technical Support Engineer to make things work.
What does Customer Service Center do?
EMC support delivery model are Global Customer Service Centers. We have built and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ireland; Tokyo, Japan; and Sydney, Australia. It aims to address customer density, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth and product abundant, we cover different EMC product lines and provide multiple-languages technical support, including English, Korean, Japan and Mandarin.
What do we need from you?
? Deliver a professional technical service to our customers
? Constantly help EMC achieve business goal
? Commit to help customers by quickly and effectively isolation technical issues.
 
 
The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC).
  
Principal Duties and Responsibilities:
?Provides basic technical support to internal, domestic and international EMC customers within the call center.
?Works as part of a team ensuring smooth transitions for customer and field reported software issues. ?Responsible for sharing all acquired knowledge concerning problem resolution with field, and other departments as appropriate. Contributes to centralized problem identification and resolution database.
?Monitors and tracks all software service calls, provides call status updates at regular intervals and communicates status to customers using Customer Service Call Tracking Databases.
?Represents EMC in a professional manner to the customer and EMC field personnel at all times.
?Performs other related duties as assigned.
 
Skills and Education:
?Incumbent should possess a basic, working knowledge of major operating system software such as UNIX, NT, HPUX, SUN Solaris or AIX. Some positions may also require a working knowledge of MVS.
?Computer systems – Prefer knowledge of CPU, memory, busses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file system structure
?Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic
?Databases – Prefer knowledge of relational and hierarchal, design, file system organization and indexing
?Understanding of Storage industry (Storage management, Storage Architecture, Business Continuity)
?Incumbent should possess solid organizational, interpersonal, communication, telephone and presentations skills.
?Incumbent should demonstrate the ability to assess and respond appropriately to customer issues in a professional manner.
?Incumbent should possess systematic thinking skills, including the understanding of architectures and interconnectivity
?Incumbent should demonstrate the ability to think critically and efficiently troubleshoot problems/issues 举报 分享

emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。　　全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。

了解更多信息，请进入emc全球页面http://www.emc.com