上海招聘

职位描述：
主要职责Role Responsibilities
? 监控贵宾预定中心日常销售和运营事宜，以及每日的业务情况，并向直线经理提供建设性意见以进行加强和改善，以提高销售业绩
? 每周每月每季度都要向直线经理汇报和更新业务状态以及定期的预定中心销售和运营报表
? 确保为贵宾提供高质量的服务，可以独立及高效地处理游客投诉，并提高游客满意度
? 确保有效的与内部与外部关键利益方的交流协作
? 确保很好的执行上海迪士尼乐园的业务政策和工作进程
? 为现有的或者新的演职人员提供全面的培训，包括但不限于乐园知识、系统及其他技能的培训
? 根据需要收集和分析相关数据
? 按照适用情况给予及时且一致的纪律处分
? 定期向团队成员提供反馈以提高他们的表现和专业度
? 通过创造性的业务激励体系来奖励和认可演职人员
? Monitor the daily Sales and Operational matters as well as the daily service performance, and provide constructive suggestions to line manager on the enhancement and improvement in order to improve the revenue
? Provide the status updates and periodic reservation sales reports to line manager on a weekly, monthly quarterly basis
? Focus on the high-quality service delivery to the VIP guest and can handle the guest complaint independently and efficiently and improve the guest satisfaction
? Ensure efficient internal and external communication with all key stakeholders
? Ensure Shanghai Disney Resort’s business policies and process are well followed
? Deliver training to new and existing Cast Members, including products, systems, soft skill and etc.
? Collect and analyze the relevant data as required
? Provide timely and consistent discipline when applicable
? Provide feedback to improve performance and professional growth
? Reward and recognize Cast through creative sales promotions

资格要求Required Qualifications
? 至少有3年以上在旅游行业的工作经验，有旅行社或者酒店行业经验者优先考虑
? 至少有3年以上的运营领导经验，并且有呼叫中心/销售/客户管理/酒店预定经验者优先考虑
? 本科学位优先考虑
? 熟练的计算机技能（Word, Excel, PowerPoint, Outlook）
? 良好的沟通和团队协作的技巧
? 熟练的中英双语听说读写能力，通过CET-6级者优先考虑
? 在相应的时间内能够根据业务计划来开展工作的能力
? 任何有呼叫中心的管理经验或酒店PMS系统操作经验者优先考虑
? 有一定管理并解决矛盾冲突的能力
? 有良好的解决问题的技巧
? Working experience in travel industry for at least 3+ years, travel agents operation or Hospitality Industry experience is preferred
? Minimum of 3+ years of Operations leadership experience, and experience in call center operation/sales/client management/hotel reservations is preferred
? University degree preferred
? Computer literacy (Word, Excel, Power point, Outlook)
? Good communication and negotiation skills
? Demonstrated effective verbal and written communication skills in both English and Chinese; CET-6 preferred
? Proven ability to act according to business plan in provided time
? Any certificate of call center management or familiar with Hotel PMS is highly preferred
? Demonstrated ability to manage conflict/resolution
? Demonstrated problem solving skills 举报 分享

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.