上海招聘

Responsibilities:

• Field services requests from APAC employees and provide technical support through emails, phone calls and walkups.
• Provide on-call mobile phone support after normal work hours as required.
• Install, configure and troubleshoot desktops, laptops, printers, software (OS and applications), hardware and network issues; set up computer equipment for new hires.
• Diagnose Windows XP/Vista/Win7/Win2003/Win2008 & Office 2003/2007/2010 issues.
• Diagnose and fix software and hardware problems with all Apple products: MacBook Pro, MacBook Air and iPhones.
• Configure cisco routers and switches.
• Ensure computer safety, including spyware/malware removal, virus scans, and firewall configuration.
• Track and maintain computer assets, order & maintain inventory of helpdesk supplies and equipment.
• Maintain and revise support policies and procedure documents using MS Office and Visio.

• Create and revise knowledgebase documents

• Active Directory account administration
• Assist users with remote access through VPN and Webmail and dialup/high speed broadband.
• Ensure that all ticket communication and follow up is done in a timely manner based on established service-level agreements (SLA) and service-level objectives (SLO).
• Maintain and operate WAN connection with Corporate office.
• Integrate new and upgraded software and hardware.
• Install/upgrade operating systems and application software.

Requirements:

· Bachelor degree in Computer Science or relevant subject

• 3-5 years experience in Microsoft Windows Server Administration; previous help desk preferred
• Proven experience with Windows XP and Vista operating system, VPN, LAN, WAN, DHCP, DNS with extensive experience in Windows Server 2003
• Must be proficient in written and spoken English;
• Strong communication skills
• Proactive problem solving, troubleshooting and diagnostic skills
• Ability to travel to office locations outside of China;

• Ability to work on multiple projects and tickets at the same time.
• Ability to work independently and with minimal supervision.

• Great organizational skills and stress tolerant
• Adventnet ServiceDesk, PeopleSoft skills, UNIX experience and MCSE certification a plus

• Solid knowledge for Microsoft OS and Office, OSX and Linux is a plus.
• VmWare and virtualizing software skills is a plus.
• MS and Cisco certification is a plus

Actuate Corporation, head quartered in South San Francisco, is the world leader in scalable Business Intelligence Applications. Actuate’s Information Application Platform is the foundation on which Global 9000 organizations (companies with annual revenues greater than $1 billion) and packaged application software vendors create reporting and analytics applications that scale to empower 100 percent of their user community inside and outside the firewall. These Information Applications include Business Performance Management (BPM) dashboards, Information Portals as well as business analytic, enterprise reporting, and spreadsheet reporting applications.

We are interested in professionals with strong technical skills, intellectual vigor, and personal integrity. Actuate(Shanghai) offers very competitive compensation, benefits and career growth. If you are a team player and are looking for an exciting career path, submit your resume to jobs-cn@actuate.com