上海招聘

职位描述：
Job Title: Customer Service Specialist

Department Description: GLOBAL OPERATIONS.CUSTOMER SERVICE

Brief Posting Description
Sensata Technologies is looking for one customer service specialist whose primary responsibilities will be to interact with external customers providing information, support and problem resolution to inquiries and order management. The Customer Service organization is responsible for management and communication to customers as it relates to order management.

Additionally, this position works with other departments to drive process improvements as it relates to material planning, consignment, safety stock, Electronic Data Interchange (EDI) and other contractual strategic requirements which enhance the overall customer experience. Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction.

Ideal candidate will be someone with a track record of high performance, who has a “Customer First” mindset and is skilled at using interpersonal skills to negotiate, influence and resolve internal and external customer needs. They should be comfortable working within teams, have strong business acumen, and has proven success in supporting order management.

Primary responsibilities include:
1.Provide exceptional customer service by assessing customer delivery requirements and utilizing Sensata service programs to drive customer satisfaction.
2.Work with Manufacturing Make sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.
3.Work together with internal team members for on Time Delivery Metrics and resolutions implementation.
4.Work with business/operations tem to achieve monthly/quarterly Net Revenue goals.
5.Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues.
6.Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.
7.Communicate with Customers process improvements related to their order and processing patterns.
8.Work with related team to publish customer scorecard.
9.Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
10.Work with the Product Development teams on the introduction of new products.
11.Work with quality team to handle goods return and replacement if happen.

Job Requirements
-Bachelor degree in Business related field and at least 3-5 years Customer Service/trading related experience to handle Japanese customers and experience in a manufacturing environment, automotive industry preferred.
-Experience in a fast moving, high growth, global and innovative environment.
-Fluent written/Oral in both Mandarin and English.
-Proficiency with MS Office.
-Experience with Order Entry and ERP planning systems (Oracle knowledge a plus).
-Excellent written and verbal communication skills.

Additional Details:Skills & Competencies
-Excellent interpersonal skills and understanding of customer needs.
-Ability to persuade and communicate through strong written and verbal communication skills.
-Excellent communication skills for interfacing with Japanese customers, managers and business partners.
-Strong analytical strategic and problem solving skills.
-Flexibility in other assignments and able to multi-task.
-Conflict resolution skills – Able to handle complaints, settle disputes, and grievances and conflicts through negotiating with customers and internal departments.
-Ability to analyze, determine root cause and resolve customer issues.
-Demonstrated ability to accept new ideas, engage in both critical and systemic thinking.
-Ability to evaluate relevant information to determine compliance with standards.
-Strong organization, planning and time management skills to achieve results.
-Strong personal and professional ethical values and integrity. 举报 分享

关于森萨塔科技
森萨塔科技是一家领先的工业技术公司，致力于开发传感器，基于传感器的解决方案，包括控制器和软件以及其他关键任务产品，从而为客户和最终用户创造有价值的商业洞察。一百多年来，森萨塔提供了一系列定制的，传感器丰富的解决方案，满足复杂的工程要求，帮助汽车，重型车辆和越野，工业和航空航天行业的客户解决困难挑战。森萨塔集团在全球11个国家/地区运营，雇员逾2. 1万人。森萨塔的解决方案使产品更加安全，清洁，高效，更加电动化和互联。
About Sensata Technologies
Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users. For more than 100 years, Sensata has provided a wide range of customized, sensor-rich solutions that address complex engineering requirements to help customers solve difficult challenges in the automotive, heavy vehicle & off-road, industrial and aerospace industries. With more than 21,000 employees and operations in 11 countries, Sensata’s solutions help to make products safer, cleaner and more efficient, electrified, and connected.

关于森萨塔科技（常州）有限公司
森萨塔科技（常州）有限公司成立于2004年12月，注册资金5500万美元。随着过去15年的快速发展，森萨塔常州已发展成为一个综合性运营中心，其中包括卓越的制造中心、亚太研发中心、测试实验中心和共享服务中心。员工总数超过3500名，其中包括400多名工程专业人员，支持森萨塔亚太地区和全球项目。测试实验中心的传感器工程实验室已通过CNAS1702和GMGP10认证。
森萨塔科技（常州）有限公司是江苏省高新技术企业，并且通过了汽车行业的ISO9001, ISO14001, IATF16949认证。在当地，公司享有盛誉，每年的利税超亿元，连年被评为为常州市工业五星企业、常州市出口前五强、高新区***外商投资企业前三强。
About Sensata Technologies Changzhou Co., LTD.
Sensata Technologies Changzhou Co., LTD. was founded in Dec. 2004, with 55 million US dollars registered capital. With fast development in past 15 years, Sensata Changzhou has evolved to a comprehensive operations center that includes excellent manufacturing, Asia Pacific R&D center, test lab center and shared services center. The total employee number is over 3500, including over 400 engineering professionals to support Sensata Asia-Pacific and some global projects. The center's sensor engineering laboratory has been certified by CNAS1702 and GMGP10.
Sensata Technologies (Changzhou) Co., LTD. is a high-tech enterprise approved by Jiangsu Province and has passed ISO9001, ISO14001, IATF16949 certification of the automotive industry. The company enjoys a high reputation in the community, with annual profits and taxes exceeding 100 million yuan, and recognized as the Changzhou Industrial Five-Star Enterprise, Changzhou's top five exports, and the top three foreign-invested enterprises in the high-tech zone for recent years.

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