上海 [切换城市] 上海招聘

客服专员

欧度(上海)连接器制造有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:汽车

职位信息

  • 发布日期:2017-04-12
  • 工作地点:上海-浦东新区
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:大专
  • 语言要求:英语 熟练
  • 职位月薪:6-8千/月
  • 职位类别:客服专员/助理  销售行政助理

职位描述

职位描述:
1、Deal with PO , arrange the purchase requisition and send the delivery request to warehouse deparment,and to complete the relevant record on the system, complete data accuracy 100%处理销售订单,向采购部门和生产部门安排订货和生产,把发货需求通知到仓库部门,安排及时出货,并在系统上完成相关的录单出单等动作,完成准确率100%
2、Deal with any problem appears in the process of carrying out the order,communicate with customer and internal department
对于订单处理过程中出现的任何问题及时应对,和客户、公司内部各部门(销售、产线、技术、物流、财务等)间及时沟通,确保订单的顺利执行
3、Assure the order can be delivered on time,immediate attention to lead time of the product and trace the shipments
确保订单的按期交货,及时跟踪生产和采购的交期,有情况尽快协调解决,并跟催物流部门的发货情况,确保按时到达客户手中
4、Communicate with quality and technology department,and quickly coordinate with the local customer service together
 产品发出后出现的客诉问题,和办事处客服一起积极跟踪处理,尽快解决问题
5、For all needs from customer such as consulting relevant product information,lead time,inventory,modify the payment days,logistics tracking and Special delivery requirements etc. need to respond timely, strive for customer satisfaction 100%对于客户提出的各种需求(如有关产品信息、交期、库存情况、账期修改、物流追踪、特殊发货需求等)及时解答,有不明确的地方尽快咨询相关部门后,提供准确答复给到客户,争取客户满意度100%
6、Arrange reasonable inventory according to customer FCST, and provide quick response to urgent case;Timely response within 24 hours, 99% accuracy, good attitude. 根据客户预测,合理安排备货,提供对客户紧急订单快速应对; 在24小时内以最好的态度回复客户;做到准确率99%;完成度100%
7、To provide timely support for all needs from sales对销售的各种需求,提供及时支持
8、For order cancellation,return and replacement goods,replenishment,sample providing etc. operate system , trace the OA application by LCS and order the goods and arrange the shipment according to company's guidelines 对于有关订单取消、补换货、样品提供等,根据公司流程,跟踪LCS上的OA申请,和后续的系统操作、相关的订货、发货安排
9、To complete the spreadsheets for order,sample,complaint ,delivery and so on,in order to query and do some statistical analysis
订单、样品以及客诉、发货等各种情况,每天完成相关的表格记录,以备之后查询和统计数据用
10、To file all the paper and electronic document 完成各种文件的纸质资料和电子文档的存档
11、Register any record of order and non-order, 100% accuracy; New project distinguish, transfer or local order, customer channel, samples tracing, etc.订单的及时有效跟踪,进行数据登记,准确率需达到100%,客户新项目区分,内外单统计,客户渠道来源汇总,样品催还等。
12、Responsible for Finance reconciliation,and inform financial make out an invoice when confirmed月底和客户进行对账,确认无误后通知财务开票
13、Assist sales engineer to trace AR,and 100% Payment collection协助销售应收账款的跟进, 争取做到100%回款
14、Provide strong support about all things in the region,keep unimpeded communication with sales and all department and carry out the company's rules and requirements to the letter 及时做好本区域各种事务的应对,和销售等各部门保持顺畅沟通,对公司的各种规定和要求严格执行
15、Provide report with analysis at the end of month on time with high accuracy; based on monthly sales data,Let sales to find & visit possible potential growing customers 月底准确的提供销售数据分析, 基于月销售数据,协助销售发现可能潜在增长型客户。
16. Tasks assigned by superior.领导布置的其他工作任务。
任职要求
1.University or above,大学本科及以上学历
2.major in science and engineering,Electronics and Communications Engineering 理工科相关专业,电子信息工程
3.Over 2 years related working experience, Skilled operating Microsoft Office, ERP system etc2年以上相关工作经历,熟练操作办公ERP等软件
4.The ability of Data analysis大数据分析能力
5.Take responsibility, ability to multi task and priorities work load 责任心强,胜任多任务,分清主次,准确而及时的完成工作任务
6.Respect, trust others. Works with integrity and ethics, confidential sense 尊重、信任他人、诚实守信,良好的职业操守,保密意识强
7.Neatness and tidiness of work habits.工作习惯思路清晰、有条不紊、结果精准。
8.Works with integrity and ethics, confidential sense 良好的职业操守,保密意识强
9.Positive work attitude, good team sprit, timely and efficient 乐观的工作态度,良好的团队合作精神,及时高效

职能类别: 客服专员/助理 销售行政助理

举报 分享

公司介绍

欧度连接器:为全球市场提供完美的连接方案

    欧度公司于1942年在德国创建,欧度是世界领先的连接器系统供应商之一。公司总部位于德国莫尔多夫,距离慕尼黑以东约80公里。欧度在罗马尼亚、美国和中国设有工厂。欧度拥有全套的连接器生产技术:包括设计开发,模具设计制造,注塑,冲压,车制,电镀,自动装配及组件线束加工。欧度集团具有国际化的销售网络, 在中国、英国、 法国、斯堪的纳维亚地区、丹麦、意大利、美国、日本等全球多个地区和国家设有分公司,在全球其他大多数国家和地区都有长期合作的代理商。欧度集团具有国际化的销售网络,主要客户包括Siemens,GE, BMW,Alcon,Philips,ABB,Ericsson,Harris,Thales等世界五百强品牌。
 
积极响应全球高端市场的需求:

作为一家德国公司,欧度本着以客户为中心,同时不断提升自身竞争力,建立了在电子连接器领域内领先供应商的地位。欧度连接器可确保电源,信号,数据和其他介质的可靠传输, 这已经在众多的应用领域被证实, 这些领域包括未来将长期增长的市场,例如:医疗行业,军事安全技术,能源技术等,也包括一些已经成熟的领域,例如:工业电子,检测和测试技术,以及汽车行业等。

欲了解更多信息,请访问我们的网站
http://www.odu-china.com
http://www.odu.de


THE ODU CORPORATE GROUP:
A GLOBAL PRESENCE WITH PERFECT CONNECTIONS

ODU is one of the leading international suppliers of connection systems. The company was founded in 1942. The group of companies has its headquarters in Mühldorf am Inn, Germany, roughly 80km east of Munich. ODU also has production sites in Sibiu, Romania, Camarillo/USA and Shanghai, China.
The ODU Group brings all the relevant industrial skills and key technologies together in one company: design and development, machine tool and special machine construction, injection, stamping, turning, surface technology, assembly and cable assembly.

The ODU Corporate Group has representatives for its products around the world and an international distribution network. This network includes five sales companies in China, England, France, Scandinavia, Denmark, Italy and the USA and numerous global sales partners.

ODU offers a wide range of connector products including:
 Medical and military grade cylindrical push-pull connectors.
 Heavy-duty cylindrical industrial power connectors.
 Modular rectangular connectors with signal, coax, power, fiber optic and pneumatic connections.
 Highly reliable single contact connectors with spring wires or stamped contact bands
 Surface mount and IDC connectors for PCB applications.
 Custom, application-specific connectors
Cable assemblies

ODU is also well presented in China by establishing one sales company and one manufacturing company, both are 100% owned by its parent company, ODU in Germany.
ODU (Shanghai) International Trading Company Ltd, founded in Shanghai in 1999, with sales offices in Beijing, Shenzhen, Wuhan and Chengdu
ODU (Shanghai) Manufacturing Company Ltd., founded in Shanghai in 2001.

For more information, please visit our website on:
http://www.odu.de
http://www.odu-china.com

联系方式

  • 公司地址:上海市浦东新区金桥出口加工区宁桥路999号T15-3幢3层 (邮编:201206)