上海招聘

职位描述：
Role Summary/Purpose:
Apply the customer-oriented service process for continuous improvement of all services operations to meet company service growing strategy, obtain results aligned with the development objectives, and develop long-term capabilities.
Reporting and Responsibilities:
1. - Lead the service process improvement activities in support of the Service Development Plan;
2. Assess the changes required to close the gap between current and desired state;
3. Drive projects to optimize process capabilities in terms of effectiveness and efficiency;
4. Working closely with management in other departments such as operations, sales, and technical support for best post sales service;
5. Be responsible for customer satisfaction analysis through manage of the service engineers, service supervisors;
6. Continuously improving related working processes to provide fast response to meet customer requirements, to find and implement the opportunities to save company cost;
7. Optimize service team appropriately to ensure timely and effective response to customers to meet the KPIs such as response time, fix rate, etc;
8. Regularly review service activities performance and make recommendations to Management team to enhance or adjust service;
9. Analyze the schedules of service work according to priority and maintains an orderly flow of work, ensuring maximum utilization of the resource;
10. Coordinate with sales, manufacturing, quality, technical and other relevant departments for problem analysis and solutions.
11. Monitor for “P & L” of post-sale services function, maintain post-sale service cost center profitable;
12. Monitor daily work of team members to make sure all activities meet company compliance requirements;
13. Develops and monitors appropriate performance metrics for Post Sale Service team;
14. Other responsibilities assigned by management.
Qualifications:
1. Bachelor’s Degree of electrical or machinery related major with at least 5+ year’s industrial Experience;
2. Assembly/maintenance experience of valve products or similar products is a plus;
3. Team management experience and good leadership skills;
4. Well developed problem solving trouble shooting skills;
5. Comfortable with analytical methods, process focused;
6. Hands on working style, result oriented, good at problem solving;
7. Good technical understanding;
8. Excellent communication and influencing skills;
9. Capability of working under pressure.
10.Effective oral and written communication skills with both English and Chinese (Mandarin);
11.Excellent skills in Microsoft Word, Excel, PowerPoint and alike;
12.Lean Six Sigma Certified is a plus;
13.Basic knowledge in SAP. 举报 分享

星域控制工程有限公司于1995 年在新加坡注册成立，在上海全资设立星域控制工程（上海）有限公司，并设有武汉、厦门办事处。主要从事众多国际一流品牌的阀门、仪表及相关产品在中国的技术咨询支持、产品销售和配套售后服务，是工业过程控制领域里***规模的专业供应商之一，赢得了客户的广泛认可，业务范围涉及石油、天然气、石化、化工、电站及其他相关工业领域。

星域和众多知名阀门仪表公司建立了友好的合作伙伴关系。公司自成立以来，就被艾默生费希尔指定为华东地区（上海、浙江、江苏、福建、江西、湖北）的当地合作伙伴（Local Business Partner）。如今星域已经是艾默生过程管理集团在中国的重要商业合作伙伴，经营更多艾默生产品。包括Fisher控制阀门、Fisher调压器、El-O-Matic执行机构、BETTIS执行机构、TOPWORX、Fieldvue、FieldQ集成化执行机构、PlantWeb工厂管控网等。星域还提供Univals阀门、Richter阀门等其他国际知名品牌阀门。

“诚信、承诺、信赖、专业、高瞻远瞩、主动、信誉、忠诚”，既是星域控制的核心价值，也是我们对客户服务的一贯宗旨。2004年，公司在上海总部设立星域服务中心，致力于为终端用户提供快捷、优质、可靠和专业的服务。该服务中心各种设施齐备，并已通过ISO9001认证和Fisher服务中心认证, 可提供日常技术支持、现场服务、配件加工、阀门组装、阀门加装执行机构和其它附件、阀门与执行机构或其它控制部件的校验和测试、快速维修、阀门培训等多项服务。

目前，星域公司拥有超过100名的专业技术人员，能为用户提供包括产品销售、市场咨询、技术应用支持、工程安装调试、售后维护等一系列服务。我们将不懈追求，期望“与客户建立创造价值的合作伙伴关系”。

随着人们对现代生活品质的提升和追求，星域集团成立星域健康科技（上海）有限公司，专注于开启提高人们生活品质、改善人们身体健康的健康产业。

星域集团正处于快速发展中，未来的星域继续向产业多元化、产品专业化、管理现代化、市场国际化的方向发展壮大！

期待您的加入！