上海招聘

职位描述：
SPECIFIC DUTIES 工作任務 :

1. Provide administrative support to Hotel Manager when required

a. Provide written translation and instant interpretation
b. Perform independent correspondence as required
c. Plan and schedule appointments, interviews and meetings
d. Take minutes of meetings
e. Maintain an efficient filing system
f. Compile reports as assigned
g. Advise on local issues

2. Handling guest complaints

a. Handling guest complaints independently in the absence of Hotel Manager

3. Contribute to the day-to-day efficiency of the Operation Departments

a. Screen and handle phone calls in a professional manner ensuring calls are transferred correctly and timely and all messages are taken down very carefully in details
b. Greet and assist guests in a professional manner
c. Prioritise support and assistance to Hotel Manager
d. File EO outgoing correspondence daily
e. Clear all incoming correspondences weekly
f. Receive and distribute all internal mails and newspaper in a timely fashion
g. Call, arrange and log all outgoing courier mail
h. Arrange conference calls as required
i. Copy all guest complaint letters to Guest Response team daily
j. Copy all guest compliment letters to Human Resources department daily
k. Answer queries, making bookings and reservations
l. Be aware of regular meeting in EO conference room to avoid double booking
m. Ensure all lights, air-conditioning, furniture and office equipment in EO and conference room are in good condition and are functioning properly
n. Open and lock all cupboard and filing cabinets daily

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. 作为一家平等雇佣的雇主，万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。 举报 分享

作为亚太区***规模的万豪品牌旗舰酒店，上海雅居乐万豪酒店于2011年11月24日正式开业。傲立于繁华的城市中心，位于西藏中路，毗邻人民广场和人民公园，与各个***的文化、娱乐和购物场所近在咫尺。信步可至南京路步行街、人民公园和外滩以及人民广场地铁站（地铁1、2、8号线的交汇站）。

上海雅居乐万豪酒店拥有720间客房，在39层楼高的酒店里，宾客们还可以享受到来自5个不同餐厅的各式美味。酒店六楼设有一个豪华水疗中心，同时配备7个私密理疗室，让宾客们的身心得到放松和享受。酒店还提供25米长的室内游泳池，其中按摩池，蒸汽房和桑拿尽在设施齐全的健身房内，让宾客们荡漾在无限的愉悦和享受中。

我们将继续秉承万豪公司的核心文化，”照顾好我们的同事，同事便会照顾好我们的客人”。我们是谙熟待客之道的大师，并对此深感自豪。我们技艺娴熟，富于想象，为每位客人创造独特而难忘的体验。我们不懈追求卓越，恪守品牌创始人“以人为本”之训言，并将其升华为一门艺术。我们承诺将提供广阔的事业发展机会和全方位的培训系统，诚挚期待您的加入。

每周二下午14:00-16:00为酒店公开招聘日

联系电话：021-23129888-6605

电子邮箱：mhrs.shamc.hr@marriott.com

地址：上海市黄浦区西藏中路555号 人力资源部 （酒店B1员工通道进入）

Construction of the largest full-service Marriott-branded flagship hotel in Asia- Pacific, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Hotel City Centre boasts a premium downtown location and provides effortless access to the city’s finest cultural, entertainment and shopping attractions. Nanjing Road Pedestrian Street, People’s Park and the Bund, plus the People’s Square metro hub （connecting lines 1, 2 and 8） are all within close walking distance.

Besides 720 bedrooms, we offer our guests five different dining options varying from fine dining to alfresco inside the 39-storey sleek glass and steel structure. Level 6 includes a luxurious Spa focused on providing superior body and beauty rituals within seven treatment rooms. Fitness enthusiasts enjoy a 25 meter indoor swimming pool with Jacuzzi, Steam and Sauna as well as an extensive cardiovascular gymnasium.

The Brilliant Hosts of Marriott City Centre are devoted to play forward the company culture of Marriott International, "Take care of our associates; and our associates will take care of our guests.” We are proud masters of our craft. With skill and imagination, we create memorable experiences unique to each guest. Relentless in our pursuit of excellence, we live our Brand Founder’s words “put people first” and raise it to an art form. We are committed to providing you tremendous job opportunities and systematic training programs to strengthen your career development. Warmly welcome you to join us.