上海招聘

职位描述：
Key responsibilities:

1. Customer satisfaction
1) Set up CEM annual target per dealer with field team;
2) Support field team on key dealer service process improvement;
3) Assess dealer's service manager qualification and performance when a
4) replacement occurs;
5) Coordinate and support major customer complaints handling at national level.

2. Dealer aftersales business development
1) Drives and develop dealer aftersales parts business with field team;
2) Optimize dealer operative business of workshop efficiency, dealer
customer care strategy and competence development;
3) Dealer management in respect to processes in Service, Parts & Warranty including Body & Paint;
4) Ensure proper implementation and achievement of brand's seasonal
activities target at national level.

3. Dealer performance measurement
1) Monitor, drive and follow up national performance level in non-business annual targets;
2) Organize and coordinate regular dealer meeting activities;
3) Monitor and approve dealer incentives according to policies.

4. Appointment of new Dealers
1) Coordinate the assessment of after sales suitability and readiness of a prospective new dealer to become a Volvo authorized repairer;
2) Plan After sales facilities and infrastructure with field team during new dealer preparation stage;
3) Offer advice in planning stage of new Dealerships or the renovation of existing sites.

5. Other assigned tasks and projects.
Qualification:
1.5-year automotive dealer management or relevant experience in premium segment;
2.CET-6/TEM-4 or equivalent oral and written English level;
3.Professional appearance and personality to deal directly with dealers and be a representative for the brand to customers if necessary;
4.Self-motivated and committed to the compliance with corporate integrity;
5.Expert in customer service process and customer satisfaction;
6.Extensive understanding of automotive franchising daily business;
7.Team player and be able to work under pressure with high travel
8.frequency;
9.Proficient with Microsoft office & other common computer applications;
10.Good knowledge level of Volvo on commercial/technical systems is a
strong plus.
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       沃尔沃汽车集团拥有22,000余名来自全球各地的员工，“友好和尊重”的企业文化把我们紧紧团结在一起。为了将沃尔沃打造成为全世界最具进取精神、最受人热爱的豪华汽车品牌，我们将“人”视为组织发展的核心。正是这些拥有专业技能、敬业奉献的员工才能成就沃尔沃汽车的宏图伟业。为了实现这一宏伟的目标，我们热情期待更多富有激情、充满活力、具备商业意识和创新动力的人才加入。

    在沃尔沃汽车，我们充分尊重员工的个性差异。作为跨国企业，我们将为你提供与来自不同国家和地区的同事共事的机会，我们还将根据员工的实际情况提供良好的职业发展机会。我们相信，人才的力量会为你充分发挥潜能创造无限的条件。如果你也有同样的梦想，那就请立即加入我们吧！与我们共同携手设计打造下一代安全、环保、智能的豪华汽车！