上海招聘

职位描述：
所属部门:运营部
Department: Operation Department
汇报对象:运营总监
Reporting to: Director of Operations
职位简介:参与运营部标准、运营流程的制定、执行和审核;结合国际性场馆***管理模式,并将其融入公司场馆管理准则,从而规范活动日和非活动日的运营流程;建立完善的外包供应商评估办法,协助完善场馆安全流程;参与制定指挥中心汇报和运营规划流程。
Job Description: will be tasked with working across all areas of the Operations team developing, implementing and reviewing operating standard procedures. Standardizing event and non-event day operational procedures by adopting international arena best practices whilst at the same time adapting them to the operating principles present in China. In addition establishing comprehensive performance measures for all external contractors will be a key role as will assisting with procedures related to venue safety protocols. Develop a robust command center reporting and operational planning process.
2 任职资格
1) 具有3年以上体育及娱乐场馆管理经验;
Preferably have more than 3 years of management experience in sports and entertainment venue;
2) 具有一定的体育和娱乐场馆设施设备操作知识;
Have the knowledge of functions, operations and equipment of a multipurpose sports and entertainment facility;
3) 了解适用的公共设施安全标准及安全守则;
Know safety practices and all applicable safety standards for public facilities;
4) 能够参与规划、协调以及监督所有运营事项的进行;
Able to participate in plan, coordinate and supervise the operational activities;
5) 能够做好会议记录并及时反馈信息;
Able to record, communicate and function as a manager in the facility;
6) 能够与各部门主管、下属、客户和公众建立并维持有效的工作关系;
Able to establish and maintain effective working relationships with supervisors, subordinates, arena tenants and the public;
7) 流利的英语听说读写与交流能力;
Fluent in English listening, Speaking, Reading and Writing;
8) 能在晚上、周末及节假日上班；
Adapt to work at night, weekends and holidays.





3 岗位职责 Responsibilities
1) 协助运营总监编制本部门年度工作计划，协助监督本部门范围内管理目标的开展和贯彻实施；
Assist the Director of Operations to prepare the departmental annual work plan and assist to monitor the execution and implement of department management target
2) 协助运营总监、各二级部门经理、主管制定与本部门相关的管理制度、操作规范、质量控制等，并监督过程实施和考核；
Assist the Director of Operations, sub-department manager, supervisor to establish the quality control specification and management regulations, supervise and evaluate the implementation result;
3) 协助实施对工程、保安、保洁、绿化等分包方进行工作考核以及职责范围内的供方评价和管理;
Assist to implement the evaluation of the subcontractors for Engineering, Security and Housekeeping and the evaluation of suppliers within the responsibility range;
4) 协助运营总监协调运营部与其他各部门的工作，做好与公司各部门的沟通联系;
Assist the Director of Operations to coordinate and communicate with other departments
5) 协助运营总监在活动日和非活动日监督各项运营事项,包括但不限于工程、保洁、安保和停车场运营,根据各部门要求提供有力的运营支持;
Assist the Director of Operations in supervising operation matters in day and non-event day, including but not limited to Engineering, Housekeeping, Security, and Parking operation, as well as providing strong operation support based on the requirement of departments;
6) 协助制定并监督执行本部门安全规范、制度、流程，做好安全管理工作;
Assist to prepare and implement the department safety standard and policy and procedures;
7) 负责不断监督运营团队的标准、运营流程,以及行业***实践标准的执行情况;提高工作效率,并向运营总监提供建议进行实施;
Responsible for constantly review the operating procedures with the aim driving greater efficiencies and to make recommendations to the Director of Operations for implementation;
8) 协助运营总监对运营过程中的服务标识及对外导向标识进行管理;
Assist Director of Operations in charge of management of service signage and outward direction signage during operations process;
9) 加强与运营部与其他部门合作,协调施工、改造、设备改进和采购工作;
Work cooperatively with other departments, coordinate with all construction, renovation and equipment changes and/or purchases issues;
10) 协助运营总监检查工作的布置、实施、督促、落实执行情况；
Assist Director of Operations check job allocation, implementation, supervision and practice.
11) 负责拟写运营部工作计划、报告等;
Responsible for drafting work plan and work report of Operations Department;
12) 负责运营部各类文件及各类申请事项的起草、流转、归档工作;
Responsible for the drafting of departmental documents and all kinds of application and responsible for the documents /application approval procedures and filings;
13) 协助运营总监对运营部预算的管理和成本的控制；
Assist Director of Operations manage the department budget and cost control;
14) 负责运营部相关工作文档的口译及笔译工作；
Responsible for all translation and interpretation work for Operations Department;
15) 负责运营部其他行政事务的处理，包括但不限于员工排班管理等
Responsible for the management of administrative issues of Operations Department, including but not limited to staff duty roster, ect.
16) 负责运营部各类文件的汇总、归档、存档工作，并做好会议记录；
Responsible for all documents summary, filing and meeting minutes of operations depart;
17) 完成部门领导交办的各项临时性工作
 Finish the temporary works allocated by the department head;

4 主要考核指标 Major assessment indicators:
1) 对运营事项进行日常监督并提供支持，包括但不限于工程、保洁、安保和停车场运营;
Daily monitoring and supporting to the operation matters of operation department, including but not limited to Engineering, housekeeping, security, and parking operation;
2) 监督运营团队的标准、运营流程,以及行业***实践标准的执行情况;
Monitor the implementation of standard operating procedures and industry best practices within the operation teams and other teams;
3) 运营部预算管理及成本控制情况;
Cost control and budget management of Operations Department;
4) 各类报告、文件起草、会议纪录的质量及档案的保管情况；
All kinds of documents,
5) 翻译的准确性；
The accuracy of translation and interpretation;
6) 工作计划、工作报告、会议纪要按时完成、信息准确;
Work plan and work report, meeting minutes finished timely and accurately;
7) 部门文件资料归档及时，保存完整；
Department documentation archive timely and accurately
8) 部门申请事项、采购的督办及实施情况汇总；
Department application item and purchasing items implementation supervision and summary;
9) 其他行政事务的完成情况：及时、高质完成
All other administrative issues handling: timely with high quality 举报 分享

上海东方明珠（集团）股份有限公司下属上海东方明珠国际交流有限公司，携手美国aeg和nba中国，合资组建的╠╠东方明珠安舒茨文化体育发展（上海）有限公司(梅赛德斯奔驰文化中心)。
aeg-opg culture and sports (shanghai) company limited ( mercedes- benz arena )is a joint venture of shanghai oriental pearl international communications company limited (a 100% subsidiary company under shanghai oriental pearl (group) company limited) and naav (a joint venture of aeg and nba china).

梅赛德斯奔驰文化中心建筑面积16万平方米，是一个集综合演艺、艺术展示、时尚娱乐于一体的综合性文化娱乐聚集区。它拥有一个可以容纳18000座、多功能的大型演艺场馆，具有上海首个满足nba赛事要求的标准场地、首个满足国际冰上赛事及冰上表演的标准场地，同时设有音乐俱乐部、电影院、溜冰场、景观餐厅，以及近2万平方米的商业零售、文化休闲娱乐区。
it has a floor area of 160,000 m2, and will become a comprehensive entertainment and culture center with all kinds of events presented in it, including international live performances, sports and art shows. with a capacity of 18,000 seats, it is also the first multi-functional arena in shanghai that has a standard court qualified for nba games, international ice hockey games and ice shows. in addition, swepac has a music club, a six-screen cinema, a public ice skating rink, several restaurants with splendid views and nearly 20,000 m2 retail and entertainment spaces.

通过东方明珠与aeg/nba的合作，梅赛德斯奔驰文化中心将被打造成一个世界***的文化、娱乐、体育中心，高质量的现场娱乐活动举办地，将成为上海娱乐、体育以及其他文化休闲、家庭活动的聚集点。
through the cooperation among opg, aeg and nba, it is destined to be a world-class center of culture, entertainment and sports, and an iconic entertainment destination in shanghai.