上海招聘

职位描述：
Key Responsibilities

 

Meet client and regulatory expectations through effective management of the Training Services delivery through the management of associated resources, controls, budgets and deliverables to align and support the diversity of service offered and entry into new markets as part of the Area Operations strategy

  

Provide support for the input into local Area and Global strategies, business plans and budgets. Working with the AOM and Area CTS Manager to translate plans into goals and objectives for the team and implement these within agreed budgets ensure that the systems, processes and procedures are effective and efficient

 

Deal with business queries, support major bids, and build relationships with clients to promptly resolve service problems and support the increase of client satisfaction through delivery of consistent service, that meets their quality expectations as evidenced by customer satisfactory surveys.

    

Working with Client and Field Services to support and implement the effective training resource planning and delivery including through the monitoring of trainer/assessor utilisation, subcontractor usage, management of downtime and cross training programmes against budgeted days/targets for input into local and global strategies and objectives

    

Manage, develop and produce course materials for internal, public and in-house training programmes to support the delivery of local and global strategies and objectives

    

Provide regular reports and recommendations on Training Services and operations performance data on areas including the identification and reporting of process/service failures for use by local and global management teams to assist in the monitoring and strategic planning activities and provision of an effective delivery of services within Management Systems

    

Monitor and manage the effective delivery of change projects, strategies and amended working practices in line with budgets and performance plans and strategies

    

Maintain effective communication and collaboration with interdepartmental, cross stream and other Area Operations in order to identify and enact best practice in all areas of training services as a catalyst for profitable growth.

   

 

 

 

Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities.

    

Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely.

    

Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities.

   

 

 

 

Technical/Professional Qualifications/Requirements

 

1 Degree or business qualification, with significant management experience ideally within training or management system environment

    

2 Experience in implementing sound people management, leadership and mentoring practices within a training services environment

 

 

3 Able to lead by example in delivering excellent field service, and instil the same values within the local and operational teams. Have a good command of written and spoken English, be able to travel in line with local, regional and global requirements

 

4 Flexible and results-oriented approach to meet varying and competing client and business demands whilst remaining commercially focused

   

 

 

5 Experienced in supporting the development and delivery of training services plans and strategies, building and sustaining positive strategic and commercial and client relationships

   

 

 

6 Proven experience and knowledge of effective and timely management of budgets and financial processes relating to various project including pricing policies, budget setting, prioritising, delegating and monitoring of resource and project activities and advantage

    

7 Understand the concept of Management systems and how they are applied in organisations. Understand link to certification / verification and associated training needs

    

8 Ability to analyse complex problems and develop solutions whilst meeting the requirements of internal procedures and external regulatory authorities

   

 

 

9 An assertive approach to problem solving with strong communication and diplomacy skills to guide, negotiate, influence and persuade at all levels

   

 

 

10 Intrinsic dedication to safe working practises and a leading example of a mature safety culture.

   

 

Anyone who has interest in this position, can also send English&Chinese CV to shanghai-hr@lr.org 举报 分享

About LRQA/劳氏质量认证（上海）有限公司
LRQA has provided management system certification services and training services in China since 1995 and enjoyed as market leader in terms of reputation, service quality and technical expertise. We are now looking for suitable candidates to join our growing team in China.

LRQA is committed to recruiting and developing the very best people to help us achieve our goal of protecting lives and the environment. We recognise that the professional competence and technical knowledge of our employees are a major asset and that effective training and development is essential to our success. We believe that employees should have the opportunity to realise their potential in terms of job performance and career development, so they can participate fully in our activities and gain maximum satisfaction from their work.

In return, LRQA offers a highly stimulating work environment; excellent career development and training opportunities, opportunity to work with colleague across the world, and a competitive salary and benefits package as well as the opportunity to make a real difference.