Product and Services Director 度假村产品服务
Club Med
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-03-28
- 工作地点：上海
- 招聘人数：若干人
- 学历要求：本科
- 语言要求：英语 精通
- 职位月薪：2-4万/月
- 职位类别：其他
职位描述
职位描述：
Working at Club Méditerranée means adhering to his values:
Multiculturel, Pioneer, Kindness, Freedom and Responsibility
Purpose Why this position?
Within the framework of the BU strategy and the guarantee of the customer promise, this generalist products and services of his zone is responsible for the valorization and putting under control of the product and the services. He steers the action of the experts of his area.
Depending on the areas, it manages the representation of Club Méditerranée among the local authorities, both political and economic.
Responsibilities What is he responsible for?
? Control the application of the product and services to guarantee the customer promise
? Coordinate the actions to develop the local sales
? Manage the quality tools to optimize the customer satisfaction
? Manage the experts of his area
Attachment To whom does he report?
? Hierarchical : VP operation
? Functional : Product and service director in LYON
Working place Shanghai
Missions
To obtain this position, what should be done?
1. What are the main mission domains
2. For each main mission domain, what are the activities? What does the GO do?
Product and services deployment and management
？ Is responsible of the product and services application control for the resorts of his area (application and update Mozaïk)
？ Implement, manage and control the products/resort product and services. Optimize the product and services organization (materials, flow management …) - Analyze the existing (passing ratio) with respect to the product reference.
？ Realize the deployment and accompanies the implementation of the evolutions and new product and services in resort, based on the work of the BU product and services managers – Check the implementation of the services – follow the action recommendations.
？ Realize a product and services reporting (test results, REX, …)
？ Is a force to propose to the BU any improvement/innovation of the identified product and services
Quality
？ Ensure the relay between the nomadic teams of the resorts from one season to another on the key points of the products and services
？ Follow the quality indicators for the resorts of his area and ensure the implementation of the anticipatory and corrective action plans, optimizing the quality of the quality of the products and services:
？ Verification of the conformity of the product and services normes ans standards
？ Respect the quali signs and customer satisfaction
Budget
？ Co-built with the director of operations and the deputy technical director the investment budgets
？ Must propose/alert/orient the operational expenditures according to a cost-quality equation
？ Ensure the follow-up by the country’s purchasing department, the product and services contracts related to the resorts
HR / Management
？ Coordinate at the time of the assignments with the HRD of his area to ensure that the appropriate between the level of expected product and services and the resources to be put in place
？ Collaborate/co-build the training plan with the HRD of his area and participate to the local training actions
？ Identify and pilot the experts network at its perimeter (from identification to report)
？ Manage hierarchically the area experts of its perimeter and animate the resort experts of his area (road map, planning, mission evaluations…)
？ Depending on the area, he can manage and animate certain support functions (shops, excursions, nautical, finance, HR…) or ven manage the country office in which he is located on behalf of the area director of operations.
Development
？ Is a main player for the resort renovations/constructions as part of the process
？ Local representation (according to the specificities of the operational areas to take into account the geopolitical and economic context): develop a partner network: local authorities, opinion leaders, media and promote the economic and strategic interests of Club Méditerranée to some economic, political and administrative institutions.
Local sales
？ In the absence of the local sales development manager: he ensures the management of the local sales animation.
Coordination
？ Manage the relations with BU product and services managers
？ Is in contact with the BU technical referent
？ Is hierarchically attached to the director of operations of his area
？ Is functionally attached to the BU product and services director
？ He is functionally reported by the RHO, RLO, 5T managers or F&B manager, reception and services
? Participate to some transversal projects/missions (local representation, office management, development…)
? Supervise the perimeter of his counterpart in case of need
Key Contacts ? CDV, resort RDS teams, resort GO experts, BU service management, BU quality service, HRD of his area, director of operations of his area, BU technical management
Tools ? Office, Mozaïk,
Success Indicators What are the quantitative indicators on which we will/can evaluate the employee’s performance?
? Compliance rate
? Customer Satisfaction
? Implementation of the audits/controls fixed in the seasonal framing letter by the director of Operations
? Implementation of the season P&L and REX linked to the product evolutions
? Implementation rate of the corrective action plans
? Reliability of the WW product roadmap
? Systematic sharing to the EAF BU/world coordination with Codirs of his BU
The know-how What are the prerequisites for <obtaining>/ <applying> this position?
What is the diploma and/or years of working experience to get this position?
? Ability to analyze the value
? Ability to identify the dysfunctions related to the product and services served to the customers in a resort
? Ability to analyze
? Ability to formalize a recommendation
? Ability to establish a business case
? Proficiency of the IT tools necessary for his function
? Ability to organise
? Ability to federate by giving the meaning
? Ability to work on group
Attitude What are the required qualities to obtain the position?
? Strategy ambassador
? Customer and result oriented
? Pedagogy
? Anticipation
? Reactivity
? Listening
举报
分享
Working at Club Méditerranée means adhering to his values:
Multiculturel, Pioneer, Kindness, Freedom and Responsibility
Purpose Why this position?
Within the framework of the BU strategy and the guarantee of the customer promise, this generalist products and services of his zone is responsible for the valorization and putting under control of the product and the services. He steers the action of the experts of his area.
Depending on the areas, it manages the representation of Club Méditerranée among the local authorities, both political and economic.
Responsibilities What is he responsible for?
? Control the application of the product and services to guarantee the customer promise
? Coordinate the actions to develop the local sales
? Manage the quality tools to optimize the customer satisfaction
? Manage the experts of his area
Attachment To whom does he report?
? Hierarchical : VP operation
? Functional : Product and service director in LYON
Working place Shanghai
Missions
To obtain this position, what should be done?
1. What are the main mission domains
2. For each main mission domain, what are the activities? What does the GO do?
Product and services deployment and management
？ Is responsible of the product and services application control for the resorts of his area (application and update Mozaïk)
？ Implement, manage and control the products/resort product and services. Optimize the product and services organization (materials, flow management …) - Analyze the existing (passing ratio) with respect to the product reference.
？ Realize the deployment and accompanies the implementation of the evolutions and new product and services in resort, based on the work of the BU product and services managers – Check the implementation of the services – follow the action recommendations.
？ Realize a product and services reporting (test results, REX, …)
？ Is a force to propose to the BU any improvement/innovation of the identified product and services
Quality
？ Ensure the relay between the nomadic teams of the resorts from one season to another on the key points of the products and services
？ Follow the quality indicators for the resorts of his area and ensure the implementation of the anticipatory and corrective action plans, optimizing the quality of the quality of the products and services:
？ Verification of the conformity of the product and services normes ans standards
？ Respect the quali signs and customer satisfaction
Budget
？ Co-built with the director of operations and the deputy technical director the investment budgets
？ Must propose/alert/orient the operational expenditures according to a cost-quality equation
？ Ensure the follow-up by the country’s purchasing department, the product and services contracts related to the resorts
HR / Management
？ Coordinate at the time of the assignments with the HRD of his area to ensure that the appropriate between the level of expected product and services and the resources to be put in place
？ Collaborate/co-build the training plan with the HRD of his area and participate to the local training actions
？ Identify and pilot the experts network at its perimeter (from identification to report)
？ Manage hierarchically the area experts of its perimeter and animate the resort experts of his area (road map, planning, mission evaluations…)
？ Depending on the area, he can manage and animate certain support functions (shops, excursions, nautical, finance, HR…) or ven manage the country office in which he is located on behalf of the area director of operations.
Development
？ Is a main player for the resort renovations/constructions as part of the process
？ Local representation (according to the specificities of the operational areas to take into account the geopolitical and economic context): develop a partner network: local authorities, opinion leaders, media and promote the economic and strategic interests of Club Méditerranée to some economic, political and administrative institutions.
Local sales
？ In the absence of the local sales development manager: he ensures the management of the local sales animation.
Coordination
？ Manage the relations with BU product and services managers
？ Is in contact with the BU technical referent
？ Is hierarchically attached to the director of operations of his area
？ Is functionally attached to the BU product and services director
？ He is functionally reported by the RHO, RLO, 5T managers or F&B manager, reception and services
? Participate to some transversal projects/missions (local representation, office management, development…)
? Supervise the perimeter of his counterpart in case of need
Key Contacts ? CDV, resort RDS teams, resort GO experts, BU service management, BU quality service, HRD of his area, director of operations of his area, BU technical management
Tools ? Office, Mozaïk,
Success Indicators What are the quantitative indicators on which we will/can evaluate the employee’s performance?
? Compliance rate
? Customer Satisfaction
? Implementation of the audits/controls fixed in the seasonal framing letter by the director of Operations
? Implementation of the season P&L and REX linked to the product evolutions
? Implementation rate of the corrective action plans
? Reliability of the WW product roadmap
? Systematic sharing to the EAF BU/world coordination with Codirs of his BU
The know-how What are the prerequisites for <obtaining>/ <applying> this position?
What is the diploma and/or years of working experience to get this position?
? Ability to analyze the value
? Ability to identify the dysfunctions related to the product and services served to the customers in a resort
? Ability to analyze
? Ability to formalize a recommendation
? Ability to establish a business case
? Proficiency of the IT tools necessary for his function
? Ability to organise
? Ability to federate by giving the meaning
? Ability to work on group
Attitude What are the required qualities to obtain the position?
? Strategy ambassador
? Customer and result oriented
? Pedagogy
? Anticipation
? Reactivity
? Listening
职能类别： 其他
公司介绍
成立于1950年，来自法国的Club Med，是目前全球***的度假连锁集团之一，一共拥有遍布全球5大洲40多个国家的90多个度假村。Club Med是法语“club méditerranée（地中海俱乐部）”的缩写形式。Club Med率先在全球革命性地“发明”了“All Inclusive（一价全包）”的度假休闲理念，倡导自由,、舒适、 轻松、健康、 快乐、友善的度假观念, 建立出一种人与大自然合二为一的生活品味和度假哲学。让您享受精益求精、应有尽有、多样选择的全新度假体验。
今天，Club Med “一价全包、应有尽有的欢乐假期”享誉全世界。每一个度假村都致力于为您带来无与伦比的欢乐，给您留下毕生难忘的美好回忆。来自世界各地100多个不同的国家，讲30余种不同语言的G.O. （“gentils organisateurs<法>”,“gracious organizer<英>”,亲善的组织者）团队将热情地邀请你一起探访全世界最令人叹为观止的绝色美景目的地，感受多元文化，体验独一无二的个性化豪华假期。
1967年，Club Med革命性地“发明”了"迷你俱乐部"，是专为亲子度假而推出的"一价全包"的服务， 让您全家尽情享受无忧无虑的亲子假期。
Club Med的一价全包服务，包括全天侯无限量享用酒吧酒水和零食；每一家Club Med度假村提供超过30种免费运动休闲，娱乐放松活动项目，免费专业人士指导，晚上还有精彩纷呈的娱乐表演和派对。
目前Club Med在亚太区共有以下14个度假村：
中国黑龙江亚布力
中国吉林北大壶
中国广西桂林
中国海南三亚
马尔代夫卡尼岛
马尔代夫翡诺岛
泰国普吉岛
印度尼西亚巴厘岛
印度尼西亚民丹岛
马来西亚珍拉丁湾
日本石垣岛
日本北海道佐幌
日本北海道Tomamu
毛里求斯爱必浓
今天，Club Med “一价全包、应有尽有的欢乐假期”享誉全世界。每一个度假村都致力于为您带来无与伦比的欢乐，给您留下毕生难忘的美好回忆。来自世界各地100多个不同的国家，讲30余种不同语言的G.O. （“gentils organisateurs<法>”,“gracious organizer<英>”,亲善的组织者）团队将热情地邀请你一起探访全世界最令人叹为观止的绝色美景目的地，感受多元文化，体验独一无二的个性化豪华假期。
1967年，Club Med革命性地“发明”了"迷你俱乐部"，是专为亲子度假而推出的"一价全包"的服务， 让您全家尽情享受无忧无虑的亲子假期。
Club Med的一价全包服务，包括全天侯无限量享用酒吧酒水和零食；每一家Club Med度假村提供超过30种免费运动休闲，娱乐放松活动项目，免费专业人士指导，晚上还有精彩纷呈的娱乐表演和派对。
目前Club Med在亚太区共有以下14个度假村：
中国黑龙江亚布力
中国吉林北大壶
中国广西桂林
中国海南三亚
马尔代夫卡尼岛
马尔代夫翡诺岛
泰国普吉岛
印度尼西亚巴厘岛
印度尼西亚民丹岛
马来西亚珍拉丁湾
日本石垣岛
日本北海道佐幌
日本北海道Tomamu
毛里求斯爱必浓
联系方式
- 公司地址：地址：span三亚