上海招聘

职位类型：售前/售后技术支持服务工程师
主要职责：
- 计划及实施产品交付、检查及维修服务。Arrange and conduct commissioning, inspection, and servicing of TLD equipment
- 对整个寿命周期内的TLD产品提供客户培训及其它支持性服务活动。Provide customer training and customer support actions, during and after the warranty period when necessary
- 为客户及时有效地提供合适的频度及内容的售后服务以优化服务成本、质量和服务间隔。Provide the frequency and contents of service to customer effectively and efficiently to optimize cost, quality and duration
- 为客户提供纠正性、预防性、改进性维修服务，并且密切跟踪重点案件或设备问题。Provide corrective, preventive, improvement actions and follow-up closely on outstanding matters, if any, for problematic equipment being attended
- 定期与客户保持沟通，了解设备使用情况，及时告知客户正在采取的行动及行动进展情况。Communicate regularly with customers about actions under way and future, about the status of the equipment.
- 收集并报告客户提出的产品技术问题。Collect and report customer feedback on technical issues
- 及时登录并更新所有服务记录及服务案件进展状态Update and maintenance of service information/data and equipment
Commissioning records
- 快速高效处理客户索赔并兼顾成本约束。Provide quick and efficient treatment of customer claims while respecting time, quality and cost constraints
- 提供技术解决方案而不仅仅是简单地换件，以消除或最小化技术问题导致的连续重复索赔。Provide technical solutions in order to eliminate or minimize technical problems
- 当主要部套件需要维修或索赔时，联系协调相应的部套件服务机构执行维修或索赔。Coordinate with local contractor when the major repairing is required
- 就客户的所有索赔和建议采用公司内部网络工具与相关质量部门沟通。Communicate all customer claims or suggestions to the relevant quality department through the IT tools
- 对问题进行系统深入分析找出问题的根源直到彻底解决。Equip with and provide the systematic analysis of root cause on the problem and follow up until fully solved
- 与TLD工厂进行协调安排索赔件的接收及旧件的返回。Arrange and coordinate with TLD factories for receiving and returning warranty part


岗位要求:
1.大专以上学历,机械类、电气以及汽车类专业优先考虑
College degree and technical high school, majored in mechanical or automobile preferred.
2.3年以上汽车或工程机械维修相关工作经验
More than 3 years engineering equipment or truck repair working experience
3.能够读懂12V/24VDC电气示意图，液压示意图，有电气及液压控制的基础知识
Read and understand 12V/24VDC electrical schematic drawing, hydraulic schematic drawing, has basic knowledge of electrical and hydraulic controls.
4.善于自我表达,善于与客户进行有效地沟通
Good at communicate with customers
5.CET-4，良好的英语读写能力
CET-4，and good English skills in oral and written skills

法国 TLD 集团是机场地勤设备专业制造商中的龙头企业

通过覆盖全球的销售及售后服务网络， TLD 为客户提供集团分布在世界各地之工厂所设计、制造的全线地勤设备。 我们的客户遍布全球，包括航空公司、机场、货运航空公司、地勤服务商。

TLD 提供的地勤设备种类繁多，工程团队不断改良各产品以期满足和适应客户的特殊需求。性能优越、操作简单、高度可靠性和低维修成本乃 TLD 工程团队不断追求的目标。

TLD 亚洲总部位於香港，负责整个亚太及远东市场。藉著其在新加坡、中国台湾、泰国、韩国、菲律宾及中国上海的办事处，已逐步成为亚太区地勤设备供应商中的领先者。TLD集团决心全力打入中国市场，以巩固其地勤设备主要供货商的地位，1997年TLD亚洲在中国上海开设工厂，在北京,广州设立销售处, 2009年在无锡新区开设工厂，这同时也标志著TLD集团地勤设备的全球网络化.

TLD is the *** industrial group specialized in Airport Ground Support Equipment (GSE)

Through a very extensive Worldwide Sales and Service network, TLD provides its customers a complete range of ground support equipment, designed and assembled in the group's industrial sites located on several continents. Our customers include Airlines, Airports, Cargo Airlines and Ground Handler everywhere in the world.

TLD offers a wide range of Ground Support Equipment, consistently reviewed by our engineering teams in order to assure evolution, meeting and adapting to our customers specific requirements. Performance as well as simplicity, high reliability and low maintenance costs continuously drive our engineering efforts.

Located in Hong Kong, TLD Asia headquarter is covering Asia Pacific and far-east market. With contribution of Singapore, Taiwan, Thailand, Korea, Philippine and Shanghai offices, TLD is becoming the leading supplier in GSE industry in Asia Pacific area. In 1997, TLD established factory in Shanghai, sales offices in Beijing and Guangzhou. In 2009, TLD established factory in Wuxi New District. Accordingly TLD has successfully established her global production and sales networks.

办公地址:
1)TLD上海,腾达航勤设备(上海)有限公司,上海市浦东新区宣中路1号
2)TLD无锡,腾达航勤设备(无锡)有限公司,无锡新区空港产业园 裕安路16号

TLD北京办事处:北京市顺义区天竺地区府前一街13号4幢3层301室
TLD广州办事处:广州市白云区远景路168号时代商业中心B栋411室