上海招聘

职位描述：
Main responsibilities:
1. Provide Service Desk Service to Southern China users.
- Works as first point of contact of IS service for Umicore Southern China users.
- Keep alignment with IS global functional team and ensure use of and adherence to the service desk standard processes.
- Provide IS technical support to end users, with focus on the end-user computing environment (PC, Printing, desktop software, …)

2. Maintain support documentation
- Maintain an accurate IS asset inventory and ensure software license compliance.
- Realize and maintain service desk SLA (to be defined) for South China business users.
- Provide training to users on ‘how-to-use’ IT tools

3. IT infrastructure support business development projects.
- Connect with business function and business project manager on IT requirements
- Keep alignment with IS technical functional team for IT technical solutions and support its realization follow project schedule.

4. Infrastructure technical support
- Realize client equipment (phone, PC, printer etc) and client network connection technical support.
- Realize meeting room, conference equipment technical support.
- Participate in and support IT projects (cross team, cross region).
- Comply with infrastructure change management procedure of infrastructure changes.

5. Customer interfacing
- Connect with business on the requirements, and helping the business by proposing improvement ideas and driving to closure.
- Pro-actively contribute to continuously improve service levels and customer satisfaction.

6. Keep expertise level up to date
- Maintain a good understanding of all equipment and software used within the operation.
- Maintain an awareness of new IT technologies.
- Network to share good- and best-practices.

Functional requirements:
1. Education:
- Bachelor in Computer Science/information systems plus 4 years of experience
- Certification in supported IT Technology layers (ex. Microsoft Windows Server Certification)
- ITIL foundation certification

2. Technical skills:
- Broad technical knowledge and experience of the IT systems and technologies (Microsoft product).
- Broad technical knowledge and experience of IT hardware and technologies. (HP, Cisco, Ricoh product)
- Hands on experience on server/storage installation, patching and decommissioning.
- Hands on experience on LAN equipment configurations.
- Able to trouble shoot LAN network issue based on monitoring tools.
- IT room management and rack IT equipment.
- Basic knowledge of project management concepts and practices. Has experience in conducting small projects.
- IT Security concepts.

3. Managerial skills:
- Ability to report on operations performance and formulate improvement proposals
- Ability to deal with escalations and work under pressure
- Ability to prioritize and deliver to deadlines
- Ability to present technical matters to a non-technical audience

4. Ability to maintain good and regular communications with all kind of users in China and English/Mandarin.

Personal skills:
- Pronounced ability to work in team
- Result-oriented team player
- Good time management
- Takes initiatives and can work independently to results
- Ability to maintain confidentiality and to handle sensitive information with discretion 举报 分享

Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life.
减少有害的汽车尾气排放。赋予废弃金属新的生机。为未来的汽车提供动能。作为一家全球材料科技集团，优美科运用其专业知识，提供日常生活所必需的材料和解决方案。

Supported by the global megatrends of resource scarcity, vehicle electrification and the need for cleaner air quality, our activities primarily focus on three areas: recycling, electrification and clean air. In doing so, we put our teams at the cutting edge of materials science, chemistry and metallurgy.
在资源稀缺、汽车电动化和对清洁空气的需求这三个全球化趋势下， 优美科的经营活动主要集中在回收、电气化和清洁空气这三个领域。如此，优美科的团队占据材料科学、化工和冶金行业的最前沿。

Our pioneering approach to sustainability has got us to where we are today, but we know we can’t stand still. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage.
开创性的可持续方式成就了优美科的今天，但我们知道，优美科不能止步不前。我们的目标是成为清洁移动和回收材料领域无可争议的世界领先企业，并将优美科的可持续方式转化为更大的竞争优势。

With ambitions like this, imagine what you could do?
这就是优美科远大的抱负，想想你能做些什么？