上海招聘

? Ensures the delivery of brand promise and provides exceptional guest service at all times.
确保遵循品牌承诺并始终提供优异的对客服务。
? Provides excellent service to internal customers in other departments as appropriate.
适当时为其他部门的内部客人提供优质服务。
? Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
? Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
? Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
? Ensures that minimum brand standards have been implemented.
确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。
? Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
? Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
? Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
? Maintains par stocks of all equipment and guest supplies as required.
按照要求维持所有物品和客用品的标准库存量。
? Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
? Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
? Clears and resets counters or tables at conclusion of each course.
在每次用餐结束后清理台面或餐桌并重新摆台。
? Fully conversant with all aspects of the POS System.
完全了解POS电脑系统的各方面。
? Computes bill and accepts payment
计算账单费用并收取客人支付。
? Performs the function of cashier as required.
按要求执行收银员职能。
? Verifies cash received ensuring only genuine money been collected.
核对收取的现金，确保所收现金都是真钞。
? Verifies all credit cards presented by guest before to validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
? Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
? Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
? Carries out any other reasonable duties and responsibilities as assigned
执行分派的任何合理任务和额外职责。

思南公馆位于上海卢湾区思南路复兴中路区域，是上海历史文化风貌区和优秀历史建筑保留保护改造项目，由五十余幢花园洋房等老建筑及近十幢新建筑组成，是一个集酒店式公馆、多层公寓、企业公馆、特色专卖店、多元化餐饮、时尚休闲服务为一体的高品质生活居住、商业休闲社区。
上海思南公馆商务管理有限公司将负责思南公馆的营运管理。

思南公馆整体氛围：
环境——传承历史，升华当代；
商品——精致独特，高雅亲和；
服务——以人为本，以客为尊。

思南公馆网址：*********************