上海 [切换城市] 上海招聘上海客服及技术支持招聘上海售前/售后技术支持经理招聘

After Sales Manager

富世华(上海)管理有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2017-04-18
  • 工作地点:上海-长宁区
  • 招聘人数:1人
  • 职位类别:售前/售后技术支持经理  

职位描述

职位描述:
Position/Job Description:
The overall purpose of the role
To be responsible for regional after sales work such as technical support, training, spare part, quality & warranty, development according to company brand promotion, market strategy and sales planning.
根据公司的品牌推广计划,市场推广策略和销售计划,负责区域内的售后服务工作,诸如技术支持,培训,配件支持,处理质量&索赔问题,售后业务发展等。

Essential Duties: Accountabilities/Responsibilities e.g. People Management, Problem Solving, Communication
1. Provide technical support to dealers before and after sales, including tunning, assembling, testing, operation, maintenance and repair;
为客户提供售前和售后的技术支持,包括调试、装配、测试、维护、保养、维修等;
 
2. Conduct training periodically to dealers’ sales people and technicians;
定期开展售后培训,对经销商的销售人员&维修人员进行技术指导和培训;

3. Handle quality& warranty issue in designated responsible area, and keep technical communication with Shanghai office;
处理区域内发生的产品质量和索赔问题,并与上海总部保持技术沟通;

4. Support spare parts preparation and promotion;
对备件的准备和销售提供支持;

5. Support Sales and dealers for product show, sales promotion and visit customers; .
配合销售人员和经销商进行产品演示、推广活动和拜访最终用户;

6. Collect market information and dealers’ requirements.
搜集市场信息和用户要求。

Preferred qualifications: Education, Experience, Functional & Business knowledge, Specialist Skills
1. Bachelor, major in mechanical, familiar with four stroke engine;
机械专业,本科及以上,熟悉四冲程汽油发动机的原理及结构;

2. Good business management such as planning, communication, implementation, handling change and conflict;
有良好的业务管理,计划,沟通,执行,应对变化和处理矛盾的能力;

3. Be able to use English to communicate with foreign engineers, can understand English technical documents;
能运用英语与国外技术人员沟通,能理解英文技术资料 ;

4. Be able to work initiatively and positively;
有进取心,工作积极;

5. With 5~6 years of manufacturing or aftersales working experience in machine industry, experience in four stroke engine manufacturing or aftersales is preferred.
有5-6年机械类产品制造,机械类产品售后服务等相关工作经验, 有四冲程发动机制造或售后经验者优先。

Skills and Capabilities(soft skill):
Good computer skills such as excel, word. 熟练的电脑技术如EXCEL,WORD。

Internal and External Contacts/Customers:
Internal contacts: product, sales, marketing, order planning, quality 内部:产品部,销售部,市场部,订单计划部,质量部等
External contacts: dealers, distributors 外部:经销商,分销商。
Other: The application shall be made in English

职能类别: 售前/售后技术支持经理

关键字: 园林工具 售后 客户服务

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公司介绍

Husqvarna Group is the world’s leading producer of chainsaws, lawn mowers and other petrol-powered garden equipment such as trimmers and leaf blowers, as well as one of the world's leading producers of garden tractors. Husqvarna is also one of the world's leading producers of cutting equipment for the construction and stone industries. The product offering comprises equipment for both consumers and professional users. Yearly net sales is USD 4,1 billion and the average number of employees is 15,500. Husqvarna's shares are quoted on Stockholm Stock Exchange.

Husqvarna (Shanghai) Management Co., Ltd. is a wholy owned subsidiary of Husqvarna Group, which is a regional headquarter established by Husqvarna Holding Aktiebolag in Shanghai. Husqvarna (Shanghai) Management Co., Ltd is the company to provide advanced international management services to its affiliates, to assist sales and after-sales of high-quality outdoor power products, and related parts and components, and to achieve satisfactory economic results.

    富世华(上海)管理有限公司,于2015年9月28日被上海市商务委员会认定为亚太区地区总部,负责管理和拓展富世华集团在亚太地区的投资和业务。富世华集团总部位于瑞典,是全球生产户外动力设备(包括电锯、修剪器、机器人除草机及园艺拖拉机)的龙头企业,为遍布全球100多个国家和地区的终端消费者提供服务。

联系方式

  • 公司地址:长宁区淞虹路207号明基商务广场B栋3楼