上海招聘

General Objective:

The Technical Support Engineer is responsible for the service and support of SMC internal and external customers. The key aspect of responsibility is sales support, knowledge of customer requirements and the finding of solutions to satisfy those needs to maximise profitability.

Key Responsibilities:

Work with PLM teams to adequately service customers.
Support PLM teams with increasing business.
Liaise with the Product Line Managers on product quality, supply and delivery issues.
Provide technical support to both customers and the internal sales teams.
Assist to ensure that products are delivered in a timely, professional manner as well as meeting the customer needs for quality.
Assist in providing product technical support and solutions.
Assess customer equipment performance and reliability via parts availability and service effectiveness (eg operator training package) to ultimately reduce operational costs for the Customer.
Assess technical issues with all SMC equipment/product and prepare/submit quotations for small to medium expenditure for the Account Manager.
Ensure that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
Ensure Customers have latest SMC product technology enhancements and are aware of the latest developments to obtain better performance.
Carry out duties as instructed by your manager.

Qualification:

A well developed understanding of product applications would be advantageous.
Technical aptitude and ability in SMC equipment.
Demonstrated understanding of the customer business process within the mining and construction Industry
Sound understanding or exposure to metal mining tools and accessories.

山特维克集团
经过140余年的发展，山特维克集团在制造工艺方面已经发展成为全球的领导者。凭借谨慎的开拓态度和高增值的产品和服务，今日的山特维克集团成功的扩展了其业务范围，2010年年收入830亿瑞典克朗。我们的机构遍及130个国家，在全球拥有47000多位雇员。

山特维克在中国
早在1985年山特维克就来到了中国。山特维克在中华区的市场包括中国大陆、香港和台湾。2010年，在中国山特维克公司的销售量有50多亿人民币，拥有员工约2000人，60多个办事处和11个生产基地。山特维克的客户活跃在包括汽车、航空工业、采矿建筑行业、化工、石油和燃气、动力、纸浆纸张、居家用品、电子、医学技术以及医疗行业的很多领域当中。