上海招聘

职位描述：
Purpose of Job工作目的:
Keep relationships with key customers, Arrange samples(Service) with good quality, attract key customers to keep sending samples, impove customer’s satisfaction and loyalty. Collect customers’ information and provide to sales team.
维护与关键客户关系，负责关键客户日常样品（服务）售后工作，提供优质服务，吸引客户继续接受服务，提高客户满意度与忠诚度。收集关键客户的销售信息，提供给销售。

Job Duties工作职责:
1. Daily operation of samples arrived lab from key customers客户样品到达实验室后的日常操作：
-- Check and Confirm samples, ARF and quotation, give all information to LS to login.
核对样品，分析要求表和报价单，确认无误后下单给LS安排测试。
-- Generate Invoice on Lims, send invoice by email if needed.
lims中制作Invoice，需要的客户邮件发送invoice。.
-- Confirm and inform report due date to customer, if delay, inform customer timely.
确认并告知客户报告期。如有延期的情况，及时通知客户。
--Inform testing results to customer, especially unusual results.
与客户沟通结果事宜，尤其是异常结果。
-- Confirm the billing information and reconciliation with financial Dept.
确认客户开票信息，和财务对账。
-- Apply for issue invoice in advance.
申请预开发票。
-- Prepare summary file for important customer.
重要客户summary资料的制作。
-- Handle other problems after the samples arrived lab, such as urgent service, retest, add test items, cancel test, subcontract, sample return, accreditation check etc.
样品到达实验室后的其他问题，如加急服务，复测，追加项目，取消检测，分包，样品寄回，资质确认等事宜。
2. Maintain the correct customer information on Lims, including generate new customer.
Lims中客户信息的维护，包括创建新客户。
3. Handle the complaints from customer, assist in investigation and feedback to customer timely according to customer level.
处理客户投诉，并协助调查，根据客户级别按时反馈给客户。
4. Handle the simple and normal daily query from old customers.
处理老客户的简单的，常规的日常问询。
5. Keep good relationship with old customer, good at finding new sales opportunity and provide to sales, improve customer satisfaction.
维护与老客户的关系，善于发现新的销售机遇并提供给销售，提高客户满意度。
6. Assist sales in old customer’s company visit.
协助销售接待老客户的来访。
7. Return visit by phone/mail.
电话/邮件回访客户。
8. Assist sales in handling simple customer query during business trip and out of office.
销售外出期间，协助销售处理简单的客户问询。
9. Act as channel among lab, sales and customer.
作为实验室、销售和客户之间沟通的桥梁。
10. Follow the company’s quality system, policy and procedure treatment etc
遵从诺安实力可公司的质量系统、政策和流程处理等所有程序。
11. Follow other related responsibility and other work arrangement according to actual practice.
根据需求执行其他相关的职责，及公司，部门安排的其他工作。

Job Specification任职资格:
Education Background教育背景：
Above the junior college, food related major.食品相关专业，大专及以上

English level英语水平：
CET4英语4级
    Work experience工作经验：
CSR work experience, good at understanding and exploring customers’ needs。
具有客服工作经验，善于了解挖掘客户需求
    
Skills & Abilities技能和素质：
Use office software proficiently.熟练使用办公软件

Communication Ability: good at communication, dealing with different situation properly including keep good relation with different departments, customer etc. good personal characteristics to give good first impression and a sense of responsibility to customer.
交际能力：语言表达能力强，对人知道何时、何地、面对何种情况、适合用电话沟通，懂得一定的关系处理，具有一定的人格魅力，第一印象好，能给客户信任感；
Flexibility: smart to handle different situations and emergency, positively take initiative in communication and solve problems properly. Be able to keep self-control (confident, calm and polite) and manage stress (non personal issue) in difficult situations.
应变能力：头脑灵活，现场应变能力强，能够主动掌控话题并恰当解决问题；保持自我控制（自信，冷静和礼貌）和在复杂工作环境下的管理压力（非个人的问题）。
Work Attitude: strong sense of service, enthusiastic, proactive serve customer in time with a sense of devotion.
工作态度：服务意识强，态度热情，积极主动，能及时为客户服务，不计较个人得失，有奉献精神。 举报 分享

梅里埃营养科学隶属于梅里埃研究所，成立于1967年，致力于引领全球公众健康事业，是全球领先的食品安全、质量和营养服务提供商。在全球21个国家拥有近100家实验室，并在美国、加拿大、法国、巴西、意大利和中国设立了6家专业研发中心，员工人数超过6500人。
诺安实力可作为梅里埃营养科学在中国的运营公司，拥有上海、北京、青岛、宁波四家实验室，为中国以致亚洲市场提供高质量的检测、审核、咨询、培训和研究等多元化服务，为全球食品产业链提供一站式解决方案。